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“Never go to this hotel!”

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Best Western Markland Hotel
Ranked #1 of 4 Hotels in Monterey Park
Beijing, China
1 review
“Never go to this hotel!”
Reviewed December 2, 2012

This terrible hotel totally changed my view of American hotels:
1. The front desk staff is didn't show any attitude of service, sometimes even hostile, no patience, no smile at all, unbelievable in US;
2. Poor room facilities, the chair is a strange computer chair which didn't fit the desk at all, and the floor is very thin and makes a lot of noise when walking on, also the carpet is dirty;
3. High Possibility of DISCRIMINATION, they changed our breakfast place, with contradictory reasons, sometimes saying that the main dinning room is full(actually it was empty), sometimes saying that some customer take food out of the dinning room(is there any relationship with us even it's true?)
4. They forget to make the morning call for the 10 of us!
5. there's no adjacent stores, it's very close to two freeways!
Guys, if you plan to stay in monterey park, never choose this one, if it's arranged by a tourist guide, be firm to change it!

Room Tip: DO NOT CHOOSE this hotel! Be careful when walking, to ensure that you don't wake up other people...
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jiajie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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305 reviews from our community

Traveler rating
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    30
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Sydney, Australia
Level 5 Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 11, 2012

Stayed for a couple of nights as part of a tour package. So can't really comment on price but given how much the package costs I'd say it's an inexpensive choice. Room was fine. Staff was friendly. Free WiFi was available although limited to one device because of old limited system. Main disadvantage is probably distance to downtown LA. Taxi to Downtown costs around $30.

Stayed September 2012, traveled with friends
Helpful?
Thank Tom Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 21, 2012

The elevator is old and the corridor was sprayed with strong smell air freshener. My previous stay in other best western was good as the front desk were family members. But the front desk staff in this hotel were trained do nothing wrong without extra word/greeting. What visible things like sheet and bathroom in room looked very clean. But a used plastic cup and an eye glass case previous client lost were found under the bed. Did maid really clean the room ? Reported this issue to front desk, the staff just wrote down my complaints in a yellow sticker and said that the room would be checked tomorrow. Anyway for such price range hotel, this one is ok for stay.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trip2all
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 10, 2012

We stayed two nights. Staff was awesome. Rooms were clean for the most part. But what was odd was WHY was my bed pushed all the way against air unit. It was cold but couldn't turn it off otherwise it would be hot. I have never seen such a thing before. We had two rooms and the other was not the same..... Other than that it was fine. Breakfast our first morning was ok but they didn't have enough breakfast available... The eggs were all gone and no one bothered to make anymore. The same with coffee. It was an ok stay.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SylviaRenteria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 30, 2012

Stayed during a weekday. No pool, no restaurants, but decent free breakfast included. Free parking underground. Room was clean & AC cold. No flat panel TV but not like I was here for that. Great front desk crew & staff. Smooth checkin / checkout. Neighborhood was not an issue since it's on a busy enough street and your car isn't out in the open or strangers wandering around. Highly recommend based on my experience.

Room Tip: 3rd floor was great
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NEwhereNeTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburg, California
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 30, 2012

FRONT DESK - Dan was EXCEPTIONAL!!!!!!! He was very professional, personable, cordial & a pleasure to speak with. He asked us throughout our stay if there was anything we needed. He is indeed a GREAT employee!!! BREAKFAST STAFF - I want to commend the breakfast staff who put the breakfast together. The presentation & cleanliness was above & beyond. They did a great job every morning. The breakfast ladies were so courteous & hardworking. Although, I want to share that it is unfortunate that there was a bus group of people staying at the hotel that were almost rude & pushy during breakfast. I felt bad for the Breakfast staff. HOUSEKEEPING STAFF - I'd like to share that the Housekeeping Staff were AMAZING! The Staff has a lot of pride in what they do. Our room was always clean & fresh! JOB WELL DONE!!!!!! I HIGHLY RECOMMEND THIS HOTEL!

Room Tip: We stayed on the side facing the entrance. It was really quiet!
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marta R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dearborn Heights, Mi
Level 5 Contributor
86 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 13, 2012

This hotel is in a bad area. The hotel itself was nice but no restaurants nearby, and dont venture out at night.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sfromd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Markland Hotel

Property: Best Western Markland Hotel
Address: 434 Potrero Grande Dr, Monterey Park, CA 91755-7324 (Formerly Monterey Park Days Inn and Suites)
Phone Number:
Location: United States > California > Monterey Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Monterey Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Markland Hotel 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Stay at this prestigious Monterey Park, California hotel where elegance and comfort meet commitment and customer service.The BEST WESTERN Markland Hotel is a property offering excellent lodging accommodations for any vacation or business trip to the Los Angeles area. Hotel guests will have access to an exercise facility, and Jacuzzi®. Guest accommodations feature spacious bathrooms with granite, Sealy® Posturepedic pillow-top mattress on each bed, free high-speed Internet access and cable television (CNN®, Fox News, Fox Sports, ESPN®, and HBO®). This Monterey Park hotel also offers flexible meeting space and facilities for outside catering.Hotel guests will have easy access to the 60 freeway, offering convenient travel to Disneyland®, Universal Studios® Hollywood, downtown Los Angeles and old town Pasadena.The BEST WESTERN Markland Hotel is the best choice for style, sophistication and location. A professional and friendly staff is dedicated to making each traveler's stay a memorable one. ... more   less 
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Also Known As:
Best Western Markland Motel
Best Western Monterey Park
Monterey Park Best Western

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