If you look past the "less than stellar" customer service, this is a great place for food.
There's two entrances to the restaurant, and you have to hunt down the hostess to put down your name. The girl could be looking straight at you, but unless you tell her you're here to put your name down and get a number, you'll never get a table. Yes, I think she's that dimwitted.
Once you put down your name, it's locked in. You cannot change the number in your party, and your party must be present to be seated.
A word of warning when walking to your table. The floors are greasy, so make sure your shoes have traction. I was wearing a shoes with traction, i practically slipped to my table. Makes me wonder how often they mop the floor or kitchen!
The menu is very large. Plenty of variety. Do not let your eyes get bigger than your stomach, unless you really want to bring home leftovers.
The portions were HUGE. For two people, we ordered two types dumplings, a vegetable dish, shanghai rice cake noodles, and the beef wrap. We got all that food and took home half the rice cake, three pieces of the beef wrap, and half of the pea sprout... For $40 with tax and tip! Compared to the famous Din Tai Fung, the meal would have cost more, and zero left over.
The speed of bringing out the food is actually incredibly fast. The food came out about 15 minutes after ordering, and within 20 minutes we had all the dishes.
Hunting down someone to refill your teapot or bring your check was impossible.
There's parking in the back, and plenty on the street. Don't expect the best customer service, and you will have to flag down people if you want to be helped.
Food = B+ (portions big)
Service for food= A
Customer service= C
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