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“It was OK”

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Best Western Plus Victorian Inn
Ranked #7 of 56 Hotels in Monterey
Certificate of Excellence
Reviewed July 2, 2013

I will start off by saying I am a little picky when it comes to hotels. So feel free to take this review with a grain of salt. Overall I thought the hotel was average. It was expensively priced for the quality. I did like that there was a complimentary breakfast and free wifi--though it is 1 mbps. The room was relatively spacious and clean. I felt there were a few things that could use an update. The bed was okay--not the most comfortable. All in all, I would probably stay here again if the price was right--but it was a very long cry from my favorite hotel in the area.

  • Stayed: June 2013, traveled with family
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Thank CMoli7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 2, 2013

Good:
- good location, close to the Canary Row
- breakfast
- very nice rooms with fireplace
- computer to buy and print tickets to the aquarium (no wait in line at the aquarium), although a duscount would've been good too
- friendly staff

Bad:
- 13$ parking
- had to carry luggage by myself
- free wifi is slow, you have to pay for the faster internet

Stayed: June 2013, traveled as a couple
Thank Moniqa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

We only stayed in this hotel for one night in June and only booked it the night before, which was fine. The hotel is on the dated side of things, but was perfectly fine for our needs and had free Wi-fi. The room was large with a very nice fireplace and a large flat screen tv. The room and bathroom were clean and comfortable. We arrived at 17.15pm and were informed by the receptionist that there are cheese and wine available, which is a nice touch. Staff were helpful and breakfast was ok. The hotel is located within a 10-15 minute from the wharfs/pier were there are shops and restaurants and is easily accessible along a designated walkway and cycle path. I would not put off anyone from staying at this hotel.

  • Stayed: June 2013, traveled as a couple
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Thank LondonRoyston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

First stayed here 20 years ago, missed the last 10 years because of living in a different part of the world, won't stay here again. Other than touch up paint, NOTHING has been done to this motel. The mold was so bad in our room my daughter was up all night. My husband could not sleep because the room had NO air and the ceiling fan did not work. We could not leave our patio door open because there was no way to sleep safely. My husband has very serious medical conditions and he almost called the Holiday Inn Express across the street in the middle of the night, where EVERY room is air conditioned. The temperature and mold in the room bordered on medically unsafe for his condition. He was VERY uncomfortable all night and did not sleep either. There was hair all over the bathroom counter when we checked in. The bathrooms are disgustingly grungy and moldy. They have the same dark and heavy decor from 20 years ago. And contrary to what the front desk tells you, some of their rooms DO have air conditioning and there ARE other decent accomodations in the area with air AND that take pets! The room was hot and smelled strongly of mold and feces all night. It was downright unsafe and gross. The room was worth about $69 a night in our opinion.....one is merely paying for the convenience to the amenities of Monterey. I would think that the health department would be concerned about the mold. The walls would have to be torn down to get at the mold, at which point the sensible thing to do would be to tear the whole place down and start all over. The charm and quality of the rooms was nice 20 years ago, but not today. Stay away!

  • Stayed: June 2013, traveled with family
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4  Thank Cynthia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IOM-ManagerResponse, General Manager at Best Western Plus Victorian Inn, responded to this reviewResponded July 9, 2013

I want to thank this reviewer, first and foremost, for taking the time to share their feedback regarding their recent stay at our hotel. Honest comments from our guests are very important to me; it is from our guests that we receive the best possible insight into how our services are being received and how we might make improvements. I am glad that this guest found our location to be so convenient, even if many other aspects of their stay did not live up to their expectations.

I am truly sorry to hear that this guest’s experience was so disappointing. It is our mission to provide a comfortable, well functioning environment to our guests, and I want to sincerely apologize that anything detracted from this guests having a wonderful returning stay. I want to assure this guest, and all other travelers, that we are always in the process of improving our hotel. We have already replaced the mattress sets, light fixtures in the rooms, patio furniture, and bathroom mirrors, as well as updated all of the other furniture in the guest rooms. One of the largest improvements we’ve recently made was the installation of 42”, flat-screen televisions above the fireplaces. And, I am very proud to say that we’ve recently passed inspection from the Best Western governing body, and have earned top marks among all Best Westerns in the nation.

In light of all of this, I want to sincerely apologize to this guest and assure them that the room they were in has been thoroughly inspected, and that anything found amiss has and will be dealt with quickly.

Thank you, again, for your review. Should any guest wish to speak with our managers directly regarding a question or concern, please do not hesitate to give us a call. We consider comments from all of our guests – both current and future – to be incredibly valuable, and we welcome all feedback.

Thank you,
the General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

We stayed at the Victorian Inn for 3 nights last October as part of our 3 week road trip of California. We were more than happy with our choice of hotel. Our room was spacious and clean. It was nice to have a balcony but we never used it much as the weather wasn't always in our favour. The breakfast was pleasant and started the day off and it was a nice touch to have the wine and cheese reception in the afternoon. The location was good for us with everything in easy reach. We would definately recommend this hotel as value for your money.

  • Stayed: October 2012, traveled as a couple
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Thank Tripsagogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2013

Older property that is kept up nicely with the times. Clean comfortable rooms. For us, the firmer mattress made for a restful night. Staff is very courteous and helpful. Great value for what you get so close to all the attractions of Cannery Row. Reservation summary from online booking did not show any additional charge for parking which you will have. Website states after doing some additional reading: "nominal charge" for use of parking garage. Cost is $13.00 which is less than you find in other locations. Only disappointment with this property; it appeared that their hot tub has not been in in operation for several months. Still would recommend the Victorian Inn to those who wish to save on their vacation dollars.

  • Stayed: June 2013, traveled as a couple
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Thank CJ4UNME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2013

Terrific property: rooms are clean, large, and well-appointed w/fireplace and big flat-screen TVs. Location: two blocks up from the waterfront and just a few minutes walk to Aquarium. Staff; friendly and attentive. Extras: a generous hot breakfast until 10:00 and afternoon wine/cheese bar from 4:30-5:30. Conclusion: if you can do without an ocean-front room - then stay at this quiet gem of an inn. It's an excellent value and perfect for families.

  • Stayed: June 2013, traveled with family
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2  Thank DougCannalte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Victorian Inn

Address: 487 Foam Street, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Monterey
#5 Business Hotel in Monterey
#5 Romantic Hotel in Monterey
Price Range: $130 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Victorian Inn 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Experience the tranquility of a seaside vacation when you stay at the BEST WESTERN PLUS Victorian Inn. Bike along scenic coastal shores, kayak in the bay, sample some of the world's best wines, go whale watching, or picnic and fly kites on sun drenched beaches. Explore the Monterey Bay Aquarium and the unique shops and restaurants along Cannery Row, all within walking distance of our intimate hotel. Rest in accommodations with in-room marble fireplaces, and private patios, balconies or window seats where you can soak up ocean breezes. Our charming Central Coast property offers oversized guestrooms and suites perfect for couples, families and other groups, with full-sized living rooms, and sleeper sofas. All guests enjoy a complimentary deluxe continental breakfast and evening wine and cheese reception featuring award-winning wines, daily. Soak up the serenity of the sea and explore the best of California's Central Coast when you plan your next escape, from wine tastings, to bike rentals, pet pampering and beach side weekend getaways. ... more   less 
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Also Known As:
Best Western Plus Victorian Hotel Monterey
Best Western Victorian Hotel
Best Western Monterey
Monterey Best Western

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