The letter that follows was written by me to the General Manager of the hotel:
Today we returned from a mostly very pleasant two night stay at your hotel. We were celebrating my mother’s 75th birthday. For Friday and Saturday night we occupied the Grand Bay Suite and three ocean view rooms. We found the staff and accommodations to be excellent, except for the following:
Two of our ocean view rooms turned out to be for the “physically challenge”. My sister, called the front desk and changed her room to a regular room with a bathtub, my wife and I decided not to bother. I feel that we should have been informed of this while at the front desk, checking in. No big deal, but somewhat bothersome.
The Grand Bay Suite, was very nice, but for the price we found it amazing that the suite did not have a small ice maker, and worse, the penthouse level seemed to be the only floor without an ice machine.
A far more irksome problem was that we could not hook up our children’s video game systems, a portable DVD player which we had brought with us, or our video cameras into any of the televisions in any of the rooms, even-though there were input jacks on the front of all the rooms television. The front desk said nothing could be done do to the On Demand system on all televisions. We decided we could live with this, but when we attempted to select movies for us to watch yesterday evening, all four movies that we tried to buy were “sold out”. The front desk suggested to keep trying. We gave up after thirty minutes or so. Your hotel gave us no options. Speaking of televisions, I think it’s time, at least in the suites to upgrade to plasma.
It seemed to all of us that a hotel of this stature and cost, I estimate we spent close to $7500 in two days, including rooms, room service and the hotel restaurants.
This letter is not meant to trash the hotel in any way, we had a great stay. But perhaps these suggestions would be helpful to future guests. Thank you for your time.
- Official Description (provided by the hotel):
- Perched dramatically on historic beachfront property above the crashing surf of the Pacific, Monterey Plaza Hotel & Spa delights its guests with classic, California coastal experiences animated by an irresistible spirit of conviviality and play. Here you’ll be welcomed with warm hospitality and elegantly-appointed guest rooms with thoughtful extras and luxury touches. From our chef-driven oceanfront restaurant, award-winning rooftop luxury spa and prime location steps from charming Cannery Row, our elegant oceanfront hotel is the centerpiece of Monterey Bay. ... more less
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- Also Known As:
- Monterey Plaza Hotel And Spa
- Monterey Plaza Hotel Monterey
- Monterey Plaza Resort
- Plaza Hotel Monterey