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“Glorious weekend with so many surprises!!!”

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Monterey Plaza Hotel & Spa
Ranked #1 of 56 Hotels in Monterey
Certificate of Excellence
GreenLeadersBronze level
Livermore, California
1 review
“Glorious weekend with so many surprises!!!”
Reviewed August 8, 2011

We really enjoyed our stay here and they proved to us that they indeed are a luxury hotel!! Service, view, room, food, cleanliness and location deserve the highest rating and more!!!
We WILL be back!!!!

Room Tip: ask for the floor just below the spa with a view. Incredible!!
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  • Stayed August 2011, traveled as a couple
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    • Service
Thank YoginiDiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Santa Cruz, California
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 7, 2011

This weekend we stayed at the Monterey Plaza Hotel and Spa to celebrate our 25th Wedding Anniversary. We spent 2 nights, Friday and Saturday. We both work in the hospitality industry so we have a tendency to critique hotels when we go. The place is pricey but was worth every penny in terms of a great place to stay in Monterey during peak tourist season. We had a Balcony room overlooking the Monterey Bay, Monterey boat harbor as well as several beaches and the terrace area of the hotel. There was a pair of binoculars in our room and from our balcony we saw Sea Otters, Sea Lions, several types of birds, kayakers, divers, two weddings, a great band performing on the terrace and many interesting people amongst other things.

The room was very nice and exceeded our expectations in most every way. All the staff were friendly and treated us like we were guests in their homes. The Front Desk, Bellman (Lyle), Maid, Valet Staff, Spa Staff were all super friendly and helpful. One of our friends called the hotel and tipped them off that we were coming for our 25th Anniversary and we were sent to our room a complimentary bottle of champagne as well as chocolate covered strawberries, what an extra special treat that was! We had a couples massage in the spa and it was also spectacular. We ate in Schooner’s Restaurant one evening and the food and service was excellent. The room service breakfast was just average. This is our new favorite place in Monterey to stay; we will just have to save our pennies to do it. We highly recommend spending the extra money on a balcony room.

Room Tip: Be sure to get an ocean view balcony room
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  • Stayed August 2011, traveled as a couple
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1 Thank mhmarkl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviewed August 5, 2011

The hotel was very nice. Staff was very friendly. Our family would stay there again.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ruby5688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, ON
Level 5 Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed August 4, 2011

This hotel was impressive right from the start - the valet, lobby, check-in - all the way thru our stay. The room was great, the location was perfect, the price was right. Simply nothing negative to say.....

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
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    • Service
Thank jeff-from-hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 3, 2011

We traveled as a group of 7 family members on a vacation in July and stayed at the Monterey Plaza Hotel & Spa. Two days before we left on the trip, I discovered I'd made a mistake on booking the 3 rooms. A call to the hotel and a conversation with Susan later, we were good to go and the rooms were ready when we arrived. The rooms are really lovely and the staff was so pleasant and accomodating. We had a fabulous time. Other reviewers had remarked on the long walk to the building across the street but we stayed there and loved it. It was quiet and the rooms are really spacious. The rooms were spotless so KUDOS to the housecleaning staff. We will definitely stay there the next time we are in Monterey.

Room Tip: If you want to eat downtown, try Rosine's. The waitstaff was great. Archie's is fantasic f...
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  • Stayed July 2011, traveled with family
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Thank BaileyandBella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, Wisconsin
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 2, 2011

We stayed here for the MotoGP races at Laguna Seca.
The location is awesome, right on the bay and the north end of Cannery Row.
Room was great, they even came in and turned the bed down every nite while we were out "on the town".
Front desk, valet, and bell staff were very friendly.
Room service was fast.
Both restaurants and the spa are awesome.
The Duck Club was the best service & seafood that I've had anywhere.
Will definitely stay here again if I get the chance.

Room Tip: Get a room with a balcony and ocean view for the best experience.
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  • Stayed July 2011, traveled as a couple
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Thank Dragontail281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Level 4 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 2, 2011

Stayed at the Monterey Plaza for a few nights on our recent California Road Trip. Absolutely beautiful inside. Really nice big rooms, and although we didn't have a balcony, we did have a partial view of the sea.
The layout of the hotel is breathtaking. Terrific views from the Terrace over the Pacific. We really could have stayed on the Terrace all day and chilled. It was also fantastic waking up to the sun streaming in our bedroom windows and hearing the sounds of the water lapping up against the shore outside.

Great to see that the fridge was again ours to use as we pleased without there being any sensors linked in that activate a charge.Simply moved all the Hotel drinks out and put our own in for the duration of our stay.
Massive comfy bed too !!

Very well located for all that Monterey has to offer. Having only one full day we went whale watching early morning, back for lunch, and then had an afternoon drive down Big Sur.

Once again we would have loved to have stayed longer.

And for anyone who has misgivings about the outside noise in Cannery Row,........well forget it. There weren't many people out there at all so noise wasn't an issue.

The Hotel fully justifies it's lofty rating, but I feel I must mention the total debacle we had to endure at Schooners on our first night. It looked a great place to eat, but on arrival we were mystified to be kept waiting for about 15 minutes when there were only about 25% of tables occupied inside. For some reaon it looked like the waiters were calling the shots and making decisions on seating that the front of house manager should have been making.
Still, that would have been only a minor point and quickly forgotten if it was in isolation.
Between having to wait 40 minutes for our first course, to my wife's apparently well done burger having to be sent back twice after she discovered it was bright pink inside, ( you'd think after it was sent back the first time that they would get it right, but alas no), well, we had a pretty miserable experience.
As it was, I had finished my steak before my wife had been able to start her burger.
The restaurant manager seemed completely out of his depth as other customers that night seemed to be having similar problems.
On top of that, I'm afraid to say the meal was vastly over priced for what we got.
To be fair though, having put our point across, particularly that we effectively had to eat our meals at separate times, we were given a deduction from bill.

I'd have loved to have dined there again as it did look a realy nice venue to chill out with a nice meal and a few drinks. Maybe they were just having an off night, but we weren't going back to risk another evening of ineptitude.

But for this, the Hotel would have had a 5 star rating. Everything else was absolutely superb.
And yes,..........we would definitely return. Needless to say however, we wouldn't dine in Schooners.

Room Tip: Ask for an upper floor with a view.
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  • Stayed June 2011, traveled as a couple
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1 Thank 8Busby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John_V_Narigi, General Manager at Monterey Plaza Hotel & Spa, responded to this review, August 12, 2011
Dear 8Busby,

I would like to thank you for visiting the Monterey Plaza Hotel and submitting a nice review of our property. We truly appreciate you taking the time to comment on your stay with us. However, I would like to sincerely apologize for the poor quality of service and food you had to experience at Schooners Bistro. This is totally unacceptable and I would like to speak to you in more detail regarding this aspect of your stay. Please feel free to email me at gm@montereyplazahotel.com. I would personally like to resolve this matter with you as are intent with every guest is to ensure that their entire stay is exceptional.


John V. Narigi
Vice President / General Manager
Monterey Plaza Hotel & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Monterey Plaza Hotel & Spa

Property: Monterey Plaza Hotel & Spa
Address: 400 Cannery Row, Monterey, CA 93940-7501
Phone Number:
Location: United States > California > Monterey County > Monterey
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Monterey
#1 Romantic Hotel in Monterey
#1 Luxury Hotel in Monterey
#1 On the Beach Hotel in Monterey
#1 Spa Hotel in Monterey
#1 Business Hotel in Monterey
#7 Green Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Monterey Plaza Hotel & Spa 4*
Number of rooms: 290
Official Description (provided by the hotel):
Perched dramatically on historic beachfront property above the crashing surf of the Pacific, Monterey Plaza Hotel & Spa delights its guests with classic, California coastal experiences animated by an irresistible spirit of conviviality and play. Here you’ll be welcomed with warm hospitality and elegantly-appointed guest rooms with thoughtful extras and luxury touches. From our chef-driven oceanfront restaurant, award-winning rooftop luxury spa and prime location steps from charming Cannery Row, our elegant oceanfront hotel is the centerpiece of Monterey Bay. ... more   less 
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Also Known As:
Monterey Plaza Hotel Monterey
Monterey Plaza Hotel And Spa
Monterey Plaza Resort
Plaza Hotel Monterey

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