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“Customer service second to none”
Review of Monterey Marriott

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Monterey Marriott
Ranked #15 of 56 Hotels in Monterey
Certificate of Excellence
Reviewed July 13, 2013 via mobile

Really marvellous staff make this hotel a very pleasant place to stay. Nothing is too much trouble, service is always with a smile and everything is upbeat.
Rooms are a little "80s", but they are bright, clean and have wonderfully comfortable beds, ensuring a great night's sleep.
Location is perfect and the valet parking very convenient. Breakfast is delicious, being varied and interesting with lots of choice.
Niggles? Yes a couple, e.g No free wifi. Lots of tipping necessary, but this is a very good hotel and we will definitely return.

  • Stayed: July 2013
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Thank tessie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 18, 2013

Thank you for your kind words. I'm so glad you were able to experience our authentic Marriott hospitality along with our convenient location in Monterey. We look forward to seeing you soon.

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846 - 852 of 1,349 reviews

Reviewed July 10, 2013

My mom and I stayed here for a friends wedding. Staff went out of their way to make you feel pampered. There was always someone to get our car, park our car and open doors for us. Starbucks in the lobby was great (The girl working there was very nice). The sports bar down the hall in the lobby had great food. It is about a mile walk to cannery row. We walked it with ease using the bike trail. Very short walk to fisherman's Warf (great shops and food). Within walking distance to lots of good eats and little shops.

Room Tip: We had a basic double bed room on 2nd floor. It was quiet and very close to pool.
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  • Stayed: July 2013, traveled with friends
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Thank brnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 15, 2013

I just wanted to thank you for your recent stay here at Monterey Marriott. So glad you were able to experience our authentic Marriott hospitality during a wedding celebration. I'm very happy to hear that you enjoyed our wonderful location as well, and we hope to see you again soon.

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Reviewed July 9, 2013

When we travel on vacation, we usually stay at small hotels and inns. However, we often use Marriott hotels for one night stays while we are traveling from spot to spot. They generally provide acceptable, clean and comfortable accomodations. This particular Marriott exceeded our expectations. The location is ideal for exploring all parts of Monterey. The lobby and rooms were well decorated and welcoming and the staff were uniformly helpful. Although our room did not have a balcony, we had a great view of the bay from our picture window. There are several good restaurants withing easy walking distance.

  • Stayed: June 2013, traveled as a couple
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 11, 2013

Thanks for taking the time to write your heartfelt review. Service and convenience are of the utmost importance to us, and I'm delighted to hear that our location and staff could provide both. I hope to see you return to us soon for another great Marriott experience!

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Reviewed July 8, 2013

The downtown location is great and is near the trolley stop, which connects to the aquarium and Cannery Row. We had a room with a beautiful view of the Monterey Bay. The room was a good size with plenty of storage, and there was a spacious bathroom arrangement with abundant countertop. I liked the reading lights by the bed. We purchased their Monterey Bay Aquarium package which included an excellent breakfast buffet and some tickets to the aquarium. We will definitely stay here again.

Room Tip: Ask for a view of the bay. We had a good one from the 3rd floor; an higher level might be even bett...
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  • Stayed: July 2013, traveled with family
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Thank NorCalifMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 11, 2013

Thanks for your kind comments about your recent stay with us. I'm happy to hear that you enjoyed our Aquarium package and the amenities of your room. We look forward to hosting you again on your next "staycation" in Monterey!

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Reviewed July 7, 2013

Walking distance to pier & bike trail. Easy drive to Carmel, Point Lobos State Park and Big Sur. Our room was a nice size for family of 4, very clean and friendly staff. Very comfortable beds and updated bathroom. We enjoyed the pool and the hot tub. We had a pretty good meal at the sports bar near the lobby. Great breakfast at Lou Lou's Griddle In The Middle on the pier. We checked out on 4th of July so the street was closed in front of the hotel for the parade. As a result the hotel could not use their underground garage during the day. In the morning they moved our car and then had staff walk us to the spot, all along helping with luggage and directions. Really great customer service.

  • Stayed: July 2013, traveled with family
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Thank Laurel78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 11, 2013

I'm so glad you were able to experience our authentic Marriott hospitality and great hotel amenities during your stay with us. Thank you for the great review, and I hope you had safe travels after checking out on Independence Day.

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Reviewed July 6, 2013

Totally normal Marriott experience when in the hotel. The location of this hotel is heaven. With the shuttle service in Monterey you can easily get around town without a car. The hotel is near anything a tourist could want and the US can be proud that it has such a great vacation destination. One thing...if you want to go to the aquarium make sure you purchase your tickets at whatwever hotel you are staying in. They offer all the normal discounts (AARP, AAA, etc) as you will get at the aquarium itself, but the ones you purchase at the hotel are good for 2 days instead of 1 day.

  • Stayed: July 2013, traveled with family
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Thank bobba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 9, 2013

We are very proud to have such a great location in one of the most beautiful cities in the United States. I'm delighted that you agree, and I'm happy to hear that you made the most of your stay with us. Thank you for sharing the great aquarium tip with our future guests, and I hope you will come back for another family vacation with us.

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Reviewed June 29, 2013

First of all when I booked this hotel, I received an email from the head concierge, Virginia. She is quite an addition to this hotel. I asked for potential things to do in the area and she returned with numerous options which we used and were very happy with. She also helped with an upgrade to the room. Virginia is awesome. Now back to the hotel. It is in the heart of Monterey with a spectacular view of the bay and city. You are right across the street from the wharf and next to several good local restaurants. The hotel has a great breakfast buffet in the morning. All of the hotel staff from the valets, bellmen, front desk, maids, concierge are outstanding. I am very impressed as I have stayed in hundreds of Marriott's. This goes down in a top 2 or 3. I will definitely stay here again when in Monterey.

  • Stayed: June 2013, traveled as a couple
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2  Thank Glen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rene B, General Manager at Monterey Marriott, responded to this reviewResponded July 1, 2013

Wow, thank you for the fantastic review. We're honored to be in your top 3! We really appreciate your feedback, and we'll be sure to pass your compliments on to Virginia. We look forward to seeing you again on your next vacation to Monterey!

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Additional Information about Monterey Marriott

Address: 350 Calle Principal, Monterey, CA 93940-2416
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Monterey
#12 Romantic Hotel in Monterey
#13 Family Hotel in Monterey
Price Range: $209 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Monterey Marriott 3.5*
Number of rooms: 319
Official Description (provided by the hotel):
Discover a memorable setting at Monterey Marriott. Our hotel in Monterey, California offers guestrooms that feel like a retreat, with perfect views of charming downtown Monterey or the beautiful Bay. We sit in an ideal location, next to the Monterey Conference Center and close to shops and golf courses. ... more   less 
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Also Known As:
Monterey Marriott Hotel Monterey
Marriott Monterey

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