Everything was great except the day I left, there was dryer lint all over my car. I appreciated it was close to shopping and dining. I will use your facility again if I have a trip planned in Monterey!More
Everything was great except the day I left, there was dryer lint all over my car. I appreciated it was close to shopping and dining. I will use your facility again if I have a trip planned in Monterey!MoreShow less
Thank you so much for the review! We are so sorry to hear of the issue that occurred with your vehicle, and will review collectively as a Team to correct immediately. We certainly hope to have you back once more!
Nice hotel. Convenient location. I have stayed here twice. The only issue I had was difficulty with the digital key. Very limited room service. We arrived late so had to order through Uber Eats. Otherwise, nice hotel
Thank you for the feedback and review! While the restaurant is open daily for breakfast and dinner, we do understand that the times of operation may not fit it. We certainly hope you consider our 24-hour Market / Pantry on future trips, and that we can have you back once again.
Great staf! Great Service.The breakfast was delicious. The smores by the fire pit were a great treat. The lobby was relaxing and very nicely decorated for the Holidays. I felt like at home. I will come back to your property.
Terrific! Thank you so much for the kind words and great review! We cannot wait to have you back!
A nice relaxing family friendly hotel, we enjoyed the s’mores by the fire and the balcony was nice as well. Rooms were clean and well maintained. Nice and quiet little getaway with the family. Even the fire and couches by the fire were a nice.
Thank you for the comments and kind response! We appreciate your patronage, and hope to have you and your family back again very soon.
Had two rooms (192/194) for one night on Dec 27th. One room (192) reaked of stale urine. Disgusting. Arrived late having driven in from Tahoe and leaving early next day for Route 1. Arrived tired and didn’t want hassle of having to change rooms but the smell was gross. Next morning - wanting an early off discovered the coffee machine did not work. Room 194 is immediately next to the outside door - so lots of noise all night. Corridor outside rooms stank of stale smoke too. Very disappointed and not the usual standard you’d expect from Hilton. If you get assigned rooms 192 & 194 upon check-in request different rooms.
Thank you so much for sharing and providing the details you have. We are so sorry this stay had so many issues that we a concern, and without question we would have been happy to remedy had we been informed of the situation as soon as possible. Nonetheless, we apologize once more and will review collectively as a Team. Thank you again for your information.
Stayed as a family of four. Clean and quiet. Really comfortable hotel, friendly staff. Convenient guest laundry facilities and parking. Small gym, but ok.
Perfect for the one night stop we had. Great to have laundry facilities to use as travellers too.
Wonderful! Thank you so much for the terrific review and details. We hope to have you back soon!