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“Great Stay”

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Hilton Garden Inn Monterey
Ranked #14 of 55 Hotels in Monterey
Certificate of Excellence
Lansing, Michigan
Level Contributor
75 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Stay”
Reviewed January 16, 2014

Would definitely stay here again in a heartbeat. Front desk staff were welcoming, and went out of their way to be helpful. I stayed in regular guest room; and it was clean and nice, with a large flatscreen. The rooms also have a mini-fridge and mini-microwave, which is nice. Their fitness room is also large for a typical Hilton Garden Inn; however, two of their ellipticals weren't working properly (TV doesn't work, can't adjust difficulty level on the other). Overall, hotels in the area don't come cheap, but this is one hotel you can trust will be friendly, clean, and comfortable.

Room Tip: Get a room overlooking the pool/jacuzzi area.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank imandy0517
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 20, 2014
Thank you very much for the lovely review. We work very hard to offer exceptional service levels and a consistently enjoyable experience. Thank you for informing us about the treadmills we have called out our service technician and are looking to repair them immediately. We look forward to another great stay in the future and hopefully next time we achieve a 5 Star rating Experience.
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Traveler tips help you choose the right room.   Room tips (231)
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English first
San Francisco, California
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 14, 2014

This is pretty much a typical Hilton Garden Inn. The staff was friendly and the hotel was clean. It is not a new property and it needed a bit of TLC, but overall it was very good. One of the features of HGI that I like is the cooked-to-order breakfast. No issues with the food, but we had to wait about 10 minutes to get a table because the breakfast room is small and we were there on a busy weekend. When we left, there was a much longer line; could have been a 15+ minute wait. Keep that in mind if you're on a tight schedule. This hotel offered (as I think all do in the area) and advance purchase ticket to the Monterrey Bay Aquarium. Same price as walk-up, but you don't have to wait in line once there and the ticket is good for two days (although that didn't help us since we were only in town one day).

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ALP1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 15, 2014
Thank you for sharing your experience booking our Aquarium Package. It does save quite a bit of time in line at the Aquarium. Every once in a while our restaurant will get hit with one big rush on a morning and fill all of our tables at once, it sounds like you might have had that experience. We always want to offer a better value for our breakfast that the typical Hilton Garden Inn's so we offer additional fruit offerings (5 compared to the typical 4) and we cook to order everything from Croissant French Toast to Spanish Omelets. Something atypical of our restaurant is that is a stand alone restaurant seperate from the typical Hilton Garden Inn lobby restarant/bar. We operate this restaurant as its own and offer a great Dinner as well. We hope you get to experience the dining room on a less crowded day!
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Pittsburgh, Pennsylvania
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 14, 2014

I stayed here for a week on business and had a very positive experience. The hotel was accommodating, clean and staffed with the nicest folks. We were able to utilize several of the conference rooms to store materials for our onsite presentations without any trouble and were fortunate to have help from the staff as we tracked down packages shipped from the other side of the country. Overall a great experience and a very nice location.

Room Tip: Watch out for the rooms by the stairs. The doors are loud when opened and closed.
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PghBirdman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 15, 2014
Thank you for the wonderful review. We always strive for a 5 Star experience so I am very pleased to hear that you enjoyed your business trip with us. Next time if there is anything we can do to improve our operation and achieve that 5 Star please let us know.
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San Rafael, California
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 13, 2014 via mobile

One of my Monterey "standards." But, walls are paper thin and they now charge $10/day for parking which is petty, especially in a cramped garage. But, I will go back because it is a better value than the nearby competition.

Entrance is awkward. Breakfast ok, but nothing special. Avoid outside rooms on east side next to road - they are noisy.

Room itself was nice. Good bed, free wifi. But as mentioned above, we had very noisy neighbors on a Friday night. The walls are just too thin for a modern hotel. I'd expect that noise in some properties but not here.

I read manager's justification of parking charge. What he doesn't mention is those other hotels are in different parts of town. And the Embassy up in Seaside does not charge for parking.

Stayed January 2014, traveled with family
Helpful?
Thank abd1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 15, 2014
Thank you for writing your review and especially for reading my posts. We always appreciate honest feeback so that we can improve our operation. Thank you for understanding our parking fee and wanting to return to our property. The Embassy Suites began charging for parking as well starting in September of 2013. We will continue to make it our Goal to provide 5 Star service and add even more value to our parking and the rest of your experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clovis, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 11, 2014

Nice place to stay, but their prices are becoming outrageous. Now they charge for parking and it isn't even warranted. We have stayed here over 4 years and the prices keep going up and the value isn't there. Hotel management needs to increase the value before increasing rates.

  • Stayed January 2014, traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Ryan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 13, 2014
Thank you for posting your review and expressing your concern about our new parking fee. We had held off for many years without charging for parking in a Monterey Market where all of the larger Hotels including Best Western, Hyatt, Embassy Suites, of course downtown Marriott and Portola Hotel and all of the Cannery Row area Hotels charged for parking. As it is customary in Monterey to charge for parking we decided to update our landscaping, resurface and redo our parking lot and offer a better experience for parking at our Hotel. As we invested in these upgrades throughout our lots we felt that it was now the time to become even with the other Hotels and we even kept the parking fee below the average of $17 at a reasonable $10. We apologize that you are dissapointed and we will work towards adding even more value to your experience as we are adding designated painted walking paths, new landscaping lighting and also new landscaping in areas that never had been addressed in the past.
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San Francisco, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 10, 2014

This was our second Garden Inn stay in the last two months and we're totality impressed. Terrific ambience, good value (!) and excellent, friendly staff. The chain is basically providing everything a frequent business traveler like us could want in a hotel. A delightful surprise in this industry.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jan844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 13, 2014
We love to read outstanding experiences. Thank you for choosing our Hotel for your business needs and we will continue to provide that excellent experience in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altamonte Springs, Florida
Level Contributor
138 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed January 3, 2014

We loved this hotel. The lobby area was just beautiful. Very large and welcoming. Nice fireplace which was going when we got there. A little cool outside so it was nice. Ate at the restaurant onsite because it was a little late and we were tired after a long drive. Definitely worth visiting. The food was really good. Not a lot of people at the later hour we were there, but the chef really took his time to prepare exactly what we ordered. Hotel is close to everything. We were very impressed.

Room Tip: Our room was near the back so very, very quiet.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, January 6, 2014
Thank you for reviewing our Hotel and noting the details of our full service restaurant. Our Pacific Grille is a full service restaurant serving full breakfast and full dinner 7 days a week. We also have our lobby bar which is open every night. We really appreciate you spending your Holiday season with us and we hope to see you again soon.
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Additional Information about Hilton Garden Inn Monterey

Property: Hilton Garden Inn Monterey
Address: 1000 Aguajito Road, Monterey, CA 93940-4801
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Monterey
#9 Family Hotel in Monterey
#11 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Number of rooms: 204
Official Description (provided by the hotel):
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's.Self-parking is available to all guests for $14/day. ... more   less 
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Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey

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