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“Excellent Service”

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Hilton Garden Inn Monterey
Ranked #14 of 55 Hotels in Monterey
Certificate of Excellence
Fresno, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Excellent Service”
Reviewed July 27, 2013

This was our first stay at this hotel. The service here was impeccable. From the moment we arrived, until we left, all aspects of service here was top notch and was appreciated.

My family rented 2 rooms. I felt the bed was hard, but my family thought the bed was great. I will have to agree with others from prior reviews. The noise level is very noticeable, at least from our rooms on the first floor. Although it didn't hinder us from sleeping. The sliding screen door in both rooms we rented were terrible. One kept coming off the track and both were difficult to open and close. (Hint to Hilton: a bar of soap along the track will help them slide easier)
Overall, good stay.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CentralCATraveler000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, August 5, 2013
Thank you for your great feedback. We always strive for excellent service so I am very pleased to see we exceeded your expectations for service. Being a coastal property has it's wear on our doors so we will ensure to repair that sliding glass door to like new condition. See you again on your next trip to beautiful Monterey!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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La Crescenta, California
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 26, 2013

Hotel is clean, Rooms and nathroom are updated, Lobby is nice plenty of parking. Great location and close to everything. My only complain is the hotel layout. It took us awhile to find our room. The front desk did not really explain where the room is. What really annoyed me is the breakfast. I made the reservation online and selected the breakfast deal. but the front desk said we still need to pay for it.Why offer free breakfast if you need to pay for it. Other than that its OK.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NTMNinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, August 5, 2013
Thank you for posting your review. We apologize you found the parking confusing we are a quite expansive Hotel especially for a Hilton Garden Inn and due to our sprawling layout we have a bit more privacy but can be a little walk to the main lobby area. We are in the process of installing some signage and walking paths to easily guide our guests to the main entrance. Please come back and see our improvements in the future.
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Fort Worth, Texas
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 24, 2013 via mobile

Although nothing in this area is cheap, you definitely get a good value here. Right off the PCH (Hwy 1) and conveniently located within 5 minutes of just about everything you want to see and do in Monterey. Nice pool with open cabanas, comfortable poolside chairs and a fire pit with hot tub. Rooms offer complimentary WiFi for guests, a fridge and microwave. Parking is great (and free) and the grounds are beautiful. Definitely coming here again!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spoonfed78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 25, 2013
I am glad you mentioned value compared to the other Hotels. We always price ourselves competitively to the other Monterey branded Hotels often times just a bit cheaper. With our brand Hilton Garden Inn we are able to offer complimentary amenities that really add up compared to the full service Hotels in town. You mentioned complimentary parking, wifi, patios on every room and a very convenient location. We are so pleased you enjoyed your stay and look forward to seeing you again.
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Nashville, Tennessee
Level Contributor
384 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed July 24, 2013

My wife and I stayed at the Hilton Garden Inn in Monterey recently while on vacation. The hotel is close to Highway 1 and close to shopping, downtown and Carmel. The property has been updated and it looks like it was 50-60's style property at one time. The rooms are very spread out in U-shape format overlooking large pool area. The ceilings are very low which gives feel that the room is small. We had large patio off room that overlooked the central area. The room is typical HGI. The breakfast was very good. The workout room needs to be updated. Multiple machines did not work and certain ones the TV did not work. We enjoyed the stay and would come back again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank u2fan56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 25, 2013
We appreciate you posting your review on our property. Many of our guest like yourselves really enjoy our expansive pool area and cabanas, especially during our warm sunny days year round. In regards to your fitness center experience we have addressed the mechanical issues and have added another treadmill to our fitness center since your last stay. We hope you are able to return to enjoy our new addition as well as another excellent breakfast!
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Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2013

I would highly recommend this Hilton. The rooms are nicely decorated and the staff are wonderful. It is located close to Cannery Row and Carmel is within easy driving distance. We thoroughly enjoyed our stay at the Garden Inn and plan to return.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank E1313KLkarens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 24, 2013
It is always great to read when one of our guests has a 5 star experience at our Hotel. Monterey is a great place to vacation so it is our job to ensure your stay matches the experience here. We recently renovated our Hotel to ensure that 5 star experience only get's better. We can't wait to see you again in the near future!
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Madison, Mississippi
Level Contributor
118 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 23, 2013

The Hilton Garden is conveniently located near Highway 1, and has easy access to downtown Monterey, Cannery Row, and the Del Monte Mall. Quiet place with clean rooms, helpful staff, great breakfasts, underground parking, and nicely landscaped. Would definitely stay again.

Room Tip: Our room was on the 2nd floor facing the pool. The pool closes at 10:00 PM so there is no problem w...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CassidyBayou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 24, 2013
We appreciate your 5 star rating for your last stay. We always want to provide 5 star service so that as you noted you will want to return again and again. We look forward to seeing you again on your next visit to Monterey.
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Los Angeles, California
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 21, 2013

So this isn't a luxury hotel but it is perfectly lovely and well located (but not in the thick of Cannery Row). The rooms are fine - a little on the smaller side but perfectly fine for me and 2 kids. Rooms come with a microwave and mini-fridge which all came in handy with our leftovers from Gianni's. And their breakfasts are quite good. All in all a good place to stay

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 23, 2013
Thank you for posting your review about your recent stay at our Hotel. We do offer a very convenient location to be able to access Cannery Row, the Aquarium, Downtown Monterey as well as surrounding areas such as Carmel, Pebble Beach and Big Sur. Many of our frequent guests prefer our convenience to these locations over the Canner locations. We will always provide exceptional service during your stay so please come back soon.
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Additional Information about Hilton Garden Inn Monterey

Property: Hilton Garden Inn Monterey
Address: 1000 Aguajito Road, Monterey, CA 93940-4801
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Monterey
#9 Family Hotel in Monterey
#11 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Number of rooms: 204
Official Description (provided by the hotel):
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's.Self-parking is available to all guests for $14/day. ... more   less 
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Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey

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