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“Motel no more...”

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Hilton Garden Inn Monterey
Ranked #14 of 55 Hotels in Monterey
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Motel no more...”
Reviewed July 10, 2013

Overpriced , poor location ,not as good as pictures...WHATGARDEN? Tiny rooms.Manager said "It is what it is,i can't offer you better"Gave me a free breakfast and offered refund,but i couldn't book elsewhere so late on.Would have gone back to Best Western Marina nearby but sold out.Breakfast was good though. Stay elsewhere cheaper and drive into Monterey.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 12, 2013
I apologize we were not able to meet your expectations. We do have very comfortable rooms as you read any many of the reviews listed here. Our patios on every rooms make this Hotel very unique and steps above most typical Hilton Garden Inn's. Our king rooms do offer a bit more space as there is only one bed possibly in the future booking two king rooms might accomodate the space you might be looking for. Also our pool courtyard is one of the largest and best pools in the Monterey Area so we hope you got to enjoy our outdoor space as it is extension of our experience.
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Rating summary
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 10, 2013

My family of 4 were here for pleasure. Our room with 2 queen beds was lovely, but very tight. Loved our patio facing the beautiful pool/fire pit area. Felt like a mini resort. My husband really appreciated the fitness facility. The beds were very firm, not as comfy as the Hampton Inns that we frequent. Every thing very clean. The staff was very helpful. Overall, very good experience.

  • Stayed July 2013, traveled with family
    • Value
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dizholt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 12, 2013
Thank you for staying with us on your recent visit to Monterey. I am pleased to read that your stay was excellent and you enjoyed our service and amenities. We hope to continue to provide the same excellent service you enjoyed for all of your future visits as well.
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San Antonio, Texas
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 7, 2013

This hotel is in a great location and the service is exceptional. It's minutes to the Wharf and Cannery Row. You can access the Highway to Carmel and Point Lobos (a must see) right as you exit the hotel. Parking is convenient and free. The made to order breakfast buffet is great and the service is exceptional. The bed and linens were comfortable and our room was spacious with a private balcony. Although we did not stay at the hotel much, it was a restful place to start and end our days.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DrVa210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 8, 2013
We appreciate you posting such a great review of our property. We always strive for excellent professional service and it seems you enjoyed this aspect of our Hotel. Some guests staying with us enjoy using our garage elevators to bypass the stairs and walking, possibly you might enjoy this on your next visit.
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San Diego, California
Level Contributor
314 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed July 5, 2013 via mobile

Reflagged from a previous life, the property is not the standard Hilton Garden Inn. Built in a semi-circle around a neat pool area, it's accommodations could prove difficult for those with ambulatory issues, as the reception level is well above the street arrival level and there are level changes throughout. The staff are incredibly efficient, helpful and friendly. There is a good sized restaurant attached providing well priced and appetizing food at breakfast, lunch, and dinner. The rooms are spacious, well equipped, but have a quaint wardrobe as there is no built in closet.

Stayed July 2013, traveled with family
Helpful?
2 Thank 22club58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jayson Z, General Manager at Hilton Garden Inn Monterey, responded to this review, July 12, 2013
Thank your posting yoru review. We always appreciate good feedback to improve our property. We offer elevators in our parking area that are useful for avoiding the stairs if needed. We strive to be a great Hilton Garden Inn as we have over 200 rooms and and very expansive property with wonderful amenities. We look forward to your return to Monterey and thank you again for your business.
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A TripAdvisor Member
Reviewed July 4, 2013

We've stayed at several different hotels in Monterey and would give this an excellent recommendation. The room was beautifully decorated with comfortable and tasteful colors. the balcony was fun to sit on overlooking the pool. the restaurant featured a varied ;menu anyone would like at an affordable price. The service was excellent. A family atmosphere all around.

  • Stayed June 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 1, 2013

We stayed at this hotel for one night and were very pleased with our selection. The hotel was extremely clean, the room was nice with a great little balcony and it was very quiet. The staff went out of their way to help us with directions. Would recommend this place to my friends.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 919francesk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 30, 2013

The only issues I had was at front desk. Receptionist seemed like she was in a hurry. Did not do a good job explaining the parking situation and we had to figure it out ourselves. She failed to mention an elevator in the underground parking along with baggage carts. Additionally, she failed to mention hilton honors membership. Late checkout is only until 1pm vice 2 pm at other places.

  • Stayed June 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fernando g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Monterey

Property: Hilton Garden Inn Monterey
Address: 1000 Aguajito Road, Monterey, CA 93940-4801
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Monterey
#9 Family Hotel in Monterey
#11 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Number of rooms: 204
Official Description (provided by the hotel):
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's.Self-parking is available to all guests for $14/day. ... more   less 
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Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey

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