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“Great stay for business or pleasure...”

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Hilton Garden Inn Monterey
Ranked #16 of 56 Hotels in Monterey
Certificate of Excellence
Martinez, California
2 reviews
“Great stay for business or pleasure...”
Reviewed August 26, 2012

Very convenient location to Salinas for business, Carmel and Monterey for fun. Great staff. Edith always takes care of me. Very comfortable, quiet hotel. Business center is easy to use. High speed internet is always running with speed. Gym is great, they maintain the work out area and the equipment is first class. Pool is heated and great for laps. The hotel bar is well staffed and has everything for entertaining. Thanks for taking care of me. See you all in a few weeks.

Room Tip: Rooms facing the forest are very peaceful. Comfortable accomodations. The staff is great and will...
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 27, 2012
Thanks for your 5 star review of HGI Monterey, and for being a frequent guest here. I will share your compliments of Edith with her and appreciate your comments about her service skills. Thank you for also listing what you like most about our hotel and what keeps you coming back. We appreciate your loyalty to HGI Monterey.
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1,490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
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English first
1 review
Reviewed August 24, 2012

Service was satisfying. Rooms were extremely clean. The bed was super comfortable, the hot tub was satisfactory, but the value should have been lower.

We would stay at this four star hotel again on our next visit!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maidiamonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 27, 2012
Thank you for your Awesome and Lovely review. Good to hear that our hotel was ideal for your short getaway. I will pass your comments along to our service employees and the housekeeping department, they appreciate being appreciated!
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Hasselt
Level 6 Contributor
126 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed August 20, 2012

We stayed here on our trip from San Francisco to LA. The hotel is located just outside the centre of Monterrey in a quite environment. Very friendly staff, complimentary parking in the basement close to the rooms. Beautiful rooms with terrace. Nice pool.

Stayed August 2012, traveled as a couple
Helpful?
1 Thank Marc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 22, 2012
Thank you for staying at HGI Monterey and for your "Very good hotel" comments. I will let our staff know you appreciated their friendliness. The drive from SF to LA along the central coast is picturesque and I'm glad you were able to experience it using HGI as your gateway to the coastline.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 20, 2012

After reading reviews of the in-town hotels and comparing prices, I booked Hilton Garden Inn. It was reasonably priced and just a few minutes out of downtown Monterey in a nicely wooded area just off Highway 1. Surroundings were pleasant and the reception staff was very nice, booking me into a quiet room away from the highway noise. The room was nicely appointed as was the lobby which had a fire burning in the fireplace. Although it was too cool to swim, the pool appeared to be a good size and had a seating area around a fire burning in a fire pit. The hotel was perfect for an overnight stay and even had a small restaurant attached with a limited menu. The only negative was that the room wasn't ready when I checked in at 4:30.

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank seasonedtraveler1851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 22, 2012
Thanks for your "Nice Hotel" review and for taking the time to write after your vacation to Monterey. We appreciate your kind comments and do apologize for your room not being available at 4:30pm when you arrived. Hopefully next time you return it will be warm enough for you to use our heated pool and whirlpool!
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Antwerp, Belgium
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 16, 2012

Let me start by saying this is not a bad hotel, but after reading the reviews I expected more.
When we arrived around 4.30pm our room still wasn't ready. The receptionist checked us in and then just said we had to visit Monterey and come back later. When we came back around 8.00pm he asked me my credit card details again, altough he had already been given them when I checked in. I told him so, he said he needed them and then realised he had already checked me in. I got the card back without him saying anything.
The room was OK as it was large enough and clean, but it could use an update.
When checking out in the morning, it was another receptionist, who barely noticed I was there.
Overall, I'm a bit dissapointed by the lack of service at this hotel.

  • Stayed July 2012, traveled with family
    • Value
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Helpful?
Thank Schietboog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 17, 2012
I am also disappointed that you did not receive our customary level of service. Our front desk is trained to engage with our guests and I apologize this did not happen for you and your family. Thanks for expressing your experience in this review, it helps us continue to improve.
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Washington DC, District of Columbia
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 15, 2012

Location is convenient to Monterey, Carmel, and all sight seeing south such as Point Lobos and Big Sur. The hotel was quiet during our week stay. The staff was very helpful and friendly. The room was okay - size is suitable however it could be updated. We had a small refridgerator which we kept our breakfast foods in and only went to the get coffee in the morning. The gym had many pieces of equipment - treadmills that weren't operational. Would stay here again just due to convenient location.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scarletbegonia28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 17, 2012
We appreciate you taking the time to write a positive review about HGI Monterey! And thanks for mentioning that the treadmills did not work, the parts just came in for the Precor treadmills and they are fully functional again in our large and fully equipped fitness center.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, Ohio
Level 6 Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed August 13, 2012

Very nice older hotel - very convenient to Monterey, Carmel, and surrounding area. Staff was very nice - Cafe was great - Breakfast buffet with made to order omelets. Great alternative to the pricier locations by the bay if you don't mind the short drive.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
borinstein, Director of Sales at Hilton Garden Inn Monterey, responded to this review, August 17, 2012
Thank you for your "Nice Hotel" review! We appreciate you staying with us and for your complimentary comments!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Monterey

Property: Hilton Garden Inn Monterey
Address: 1000 Aguajito Road, Monterey, CA 93940-4801
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Monterey
#9 Family Hotel in Monterey
#11 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Monterey 3*
Number of rooms: 204
Official Description (provided by the hotel):
The Hilton Garden Inn Monterey just completed a full property renovation April, 2013 and sits nestled among majestic Monterey Pines and mature Live Oaks in a dramatic and colorful garden setting. We are conveniently located near California's scenic Highway 1, 1/2 a mile from the beautiful beaches of Monterey Bay, and less than three miles from Monterey Peninsula Airport. Our tastefully appointed hotel guestrooms and suites offer: Individually controlled heating and air conditioning, Private outdoor balcony, In-room refrigerator, microwave and coffee maker, complimentary wired and wireless high-speed Internet access and 42 inch flat screen hi-def TV's.Self-parking is available to all guests for $14/day. ... more   less 
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Also Known As:
Hilton Garden Inn Monterey Hotel Monterey
Monterey Hilton Garden Inn
Hilton Monterey

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