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Reviewed June 12, 2019

This hotel is clean and neat. Not fancy, per se, but adequate and the staff was very friendly. I’d definitely stay here again when in Monterey. No in room air conditioners but otherwise well-appointed and worth the money.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Roadbird2
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BasantaShah, General Manager at Best Western De Anza Inn, responded to this reviewResponded June 20, 2019

Thank you for taking the time to provide a short and sweet review on Best Western De Anza Inn Trip Advisor page! Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. We would have provided you an additional fans as the temperature drops down during the night. We hope to see you in near future where we can provide a legendary experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019 via mobile

Stayed here for one night on our drive South. We usually use hotels in the Hilton group but this place was quite a bit cheaper for our night.
I had asked for a room without a connecting door but was still allocated a connecting room. The guy in reception sorted it out for me without any fuss.
The room was clean and comfortable. Two easy chairs which made a nice change. Everything clean and comfortable. We did hear voices from the next room in the morning but not during the night.
Breakfast area was far too small and with very few tables. Breakfast wasn’t really worth the effort. Not even up to Hampton Inn standards.
Overall, it was good value for money.

Date of stay: June 2019
Trip type: Traveled as a couple
2  Thank Retiredandhappy_10
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BasantaShah, General Manager at Best Western De Anza Inn, responded to this reviewResponded June 20, 2019

On behalf of the entire team at Best Western De Anza Inn, I would like to thank you for taking the time to provide feedback regarding your recent experience at our hotel. Although we strive to produce a five star level service, we are happy to see that we were able to accommodate your needs. Your feedback is extremely important and we are trying additional items in our complimentary continental breakfast. We hope to see you in near future where your experience with will be nothing but a fabulous one.

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Reviewed June 5, 2019

We just had a 3 night stay here to visit the area and were so pleasantly surprised. It's the Best Best Western we've ever stayed in. I can't remember the last time we've stayed anywhere that the entire staff was so sincerely happy and helpful. They kept everything very clean, our room was large and we really enjoyed having the extra space with the table and 2 chairs. Fremont is currently under construction and is a bit of a pain, but we still appreciated the location since it was so close to all the major sites we went there to see. This was a great value as well, as the prices in this area can be quite expensive.

Room tip: Rooms on the back don't get street traffic, so quieter, but is close to airport. No a/c so windows may have to be opened.
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank sdn1977
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BasantaShah, General Manager at Best Western De Anza Inn, responded to this reviewResponded June 10, 2019

Thank you for taking the time to provide a sweet review on Best Western De Anza Inn Trip Advisor page! We apologize for any inconveniences that you may have encounter while travelling to our hotel. We are thrilled to call the best Best Western that you have ever stayed. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely important. Please let us know when you are planning for your next visit to Monterey, we promise you that you will be accompanied by nothing but a legendary experience.

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Reviewed June 4, 2019

If I were to visit Monterey again I would probably choose another hotel. This one was ok but the service was sub par. We had to wait for our room to be cleaned after we got back from all day exploring at 430. When we went to ask why the front desk clerk was out smoking in the parking lot talking to his girlfriend. I only know that because they were making out a couple of times

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Excursion04274340883
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BasantaShah, General Manager at Best Western De Anza Inn, responded to this reviewResponded June 5, 2019

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will certainly discuss about the issue and will address them accordingly. Please do not hesitate to contact me directly. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I have also sent you a personal email. Once again, I apologize for any inconvenience that you might have experience while being our guest.

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Reviewed June 2, 2019

We had stayed here to attend the Artichoke Festival, which was only a block and half walking distance away. The room was huge. Check-in was flawless with new employee Phillip. Very polite and informative on the area for us. The lobby has a big koi pond which kids will love. Lots of parking. Very quiet, complimentary continental breakfast. Small pool outside but a little too cold for the day we checked in. Nearby restaurants within walking distance too.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
2  Thank Lynette51
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BasantaShah, General Manager at Best Western De Anza Inn, responded to this reviewResponded June 10, 2019

Thank you for your review toward the Best Western De Anza Inn Trip Advisor page! Our team is comprised of diligent individuals aspiring to leave a lasting impression. A big shout out to our Rockstar host – Phillip. The koi is certainly a beauty to our property. I am happy top see that your kids enjoyed watching them. It would be our absolute pleasure to have you back here. We promise you that you will be accompanied by a legendary experience.

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