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jamesfD3381HV

3916

Good room for the value

Name: Good room for the value
Item: Best Western De Anza Inn
Rating: 4
Author: jamesfD3381HV

Review of Best Western De Anza Inn

Reviewed April 27, 2019

This hotel was convenient for us after a long day travelling. Mary at the front desk was sooo helpful we felt as though we had known her for a long time. The hotel was older, but well maintained. We would stay there againMore

Date of stay: April 2019

Review collected in partnership with Best Western

See all 1,030 reviews

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More Reviews

Pretty P wrote a review Apr 2019
1 contribution
Mmm
I was suggested this place by a friend of mine who recently visited there and I had an awesome time with my family in this place. On arrival, we were warmly greeted; good food, comfortable rooms, friendly staffs. This place is really very nice.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
bijena k wrote a review Apr 2019
1 contribution
Bijena
Me and my family had the best time here. The service was great, very knowledgeable and helpful staffs with great amenities. I would definitely recommend it to everyone. You will not regret the stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BelRedMom wrote a review Apr 2019
8 contributions
Clean, spacious without air conditioner
We stayed for 2 nights last week to visit Big Sur.

Pros:
-Clean and spacious room
-Good breakfast and free Peet's coffee in lobby
-Small heated pool, great for kids
-Big fridge
-Friendly staff

Cons:
-Didn't honor promise of top floor quiet room during booking through Orbitz. Staff told us the hotel was fully booked due to some event, so we got a room on 2nd floor facing front street.
-No air conditioner. Room was hot after family took shower, opening the window helped but came with price of road noise.
-Could hear neighbor's noise of shower and walking above us.

Overall, I would recommend this hotel, but try to get a top floor facing back. Keep window open so temperature would be good, then close it when you are ready to sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kimberly F wrote a review Apr 2019
1 contribution
Excellent customer service!!
My daughter and I were very warmly welcomed as soon as we walked in the door. All staff we interacted with was very friendly. Mary, at the front desk was the friendliest, kindest and most thoughtful person I have ever interacted with at a hotel. She went above and beyond for us. My daughter and I had to leave due to my daughter having some anxiety issues. Mary, not only offered us waters and a snack for the road, she seemed genuinely concerned for my child. On top of that, because we had booked through a third party (hotels.com) we walked me through the cancellation process...
Because we were driving home, I hadn’t yet called when I received a phone call from Hotels.com notifying me that the request for the nights refund had been accepted... Mary had called for us!!
I would stay at this hotel again 100% for her. ALL of the staff we interacted with were very friendly. The hotel was nice and in a decent area. THANK YOU, Mary! You are amazing!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nikki S wrote a review Apr 2019
1 contribution
Great Service
Stayed here with my friends for a weekend .Very friendly staff with friendly environment.
We had a great experience staying here. Everything about this hotel was perfect for our stay. Highly recommend this place if you are looking for a budget friendly staycation in Monterey.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.