We have been staggered by some of the good reviews for this property. There must be some big variations in room standards here. The reception is a bad start.....dark, dingy, old fashioned. Our room we had confirmed since late in 2012 was for 3 adults with 2 queens and a rollaway. We were shocked to be told it was not available. So even though they had accepted and confirmed our reservation for a room with this bedding we were greeted with "oh no...we can't put a rollaway in those rooms, it's a fire hazard". They offered no solution. The woman on the front desk called a "manager" and kept switching between English and Spanish in front of us which was very ignorant and unprofessional as she actually spoke good English. Even though the hotel was like a ghost town they refused to give us a second room. We ended up having to accept a king room with a rollaway....the filthiest, dirtiest, oldest rollaway we've ever encountered. The rollaway turned up later and being late and with the hotel not caring about our situation we were stuck. We had to put the filthy rollaway mattress on the floor and cover it in towels as the base was ancient, filthy and sagging and made it worse.
The curtains in the room only went half way down the window. We didn't realise until during the night that the bottom half of the window had only been painted with something so that during the night the room was flooded with light.
The electrics were bizarre and dangerous looking too. If you don't have a car this hotel is too far out. We had to get taxis everywhere which was expensive. Also, enjoy the view over the boarded up petrol station outside your window.
Only highlight was the restaurant was good. So many better options in beautiful Monterey, This place has seen better days
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- Also Known As:
- Bay Park Monterey
- Bay Park Hotel Monterey