The owner/manager of this hotel is extremely rude. I called to cancel my reservation for the September 22 weekend of the Monterey Jazz Festival, it is July 27. I had much difficulty communicating with him, and I am a pretty patient, seasoned traveller. He was very impatient and rude. I tried to cancel my reservation online and it said it could not be cancelled online, that I should contact the hotel. When I called, the manager refused to cancel my reservation because "He would lose his commission that he had paid". (I am not making this up!) There was no other phone number available on the website where I made the reservation, so I emailed them. I suspect it will not be a problem if the website people have any customer service skills.
The same man had called a friend of mine a couple weeks ago stating that he needed to raise her rate. That when he had taken her reservation, he had not realized that it was the Monterey Jazz Festival Weekend, even though he is located across the street. They had a long and difficult conversation and she said her rate was confirmed by her credit card and she had a receipt. He said she would be "sleeping in the dumpster". Really! She had intended to show up anyway, but the whole thing is just a recipe for disaster. I would hate to stay at this hotel with this unreasonable man! Stay clear!
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- Also Known As:
- Casa Verde Hotel Monterey