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“Great location, nice hotel, no AC”

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Portola Hotel & Spa at Monterey Bay
Ranked #16 of 56 Hotels in Monterey
GreenLeadersGold level
Reviewed June 15, 2014

The hotel is a minute from the wharf, about five minutes from Cannery Row. The room is pretty nice but no AC! Right now, it is only 60 degrees, so it seems fine, but I can imagine this being a little bit of a problem when it is warmer.
The room is nice.

  • Stayed: June 2014, traveled as a couple
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Thank v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,138 - 1,144 of 2,547 reviews

Reviewed June 12, 2014

Enjoyed our stay the Portola. Good solid service the entire time, and nice touches like a Keurig and refrigerator in the rooms. Valet service was great, lobby has a great amount of common space. Charging for WiFi at a hotel charging these rates is crazy though, and rooms were fine, not great.

  • Stayed: June 2014, traveled on business
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1  Thank Statman24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 11, 2014

This is my second trip within 8 months to Portola Hotel. I came back for a business meeting this time without my family and the service was remarkable. The front desk remembered me and welcomed me back - that made me feel very special. The hotel and the outlets were very busy, which is great. This place never stops making me feel valued. It is an older hotel but right in the heart of the city and close to everything. The staff is what makes this place so genuine. Thank you for another great stay and keep up the good work.

  • Stayed: May 2014, traveled on business
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1  Thank travelshark7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2014

My husband and I stayed for one night with our two pups. The dog-friendly room was pretty nice and comes with a decent size of patio. (pet fee is $50 extra) The hotel is pretty big and easily get lost a little bit finding your room. The room is clean and decant, but the hotel still feel a little old for my taste. The location is nice, it's walking distance to the old fishermen's wharf, and you can rent a bike from the shop on first floor.
a reminder, if you taking your pups, please make sure that your pups are not making too much noise since the room is not too sound proof (hotel staff called me twice saying ppl complaining my dogs are too loud).
The hotel breakfast was very good with lots of selection and the food was fresh and delish!

  • Stayed: May 2014, traveled as a couple
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1  Thank shannon t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2014

The staff has excellent customer service. We were impressed about the level of service from the time we arrived until we departed. Kudos to the valet, check in desk, and bell-person staff. I mentioned to the staff that it was my wife's bday and when arrived there was a card and fruit in the room. Also we requested hypoallergenic bedding and the bed was made with a lovely down alternative duvet.

  • Stayed: June 2014
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1  Thank mrshergill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2014

The good for this hotel: conveniently located and clean. Overall it's a comfortable stay.
However, it is not what I would expect from a hotel of this price and this rating. It's a bit dated and you could pick up quite a bit of street noise.

Room Tip: Something not facing the street or pedestrian walkway.
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  • Stayed: May 2014, traveled with friends
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Thank YVR_Wanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded June 23, 2014

Hari R,

Thank you for taking the time to post about your experience at the Portola Hotel & Spa through TripAdvisor. We appreciate you taking the time to share your feedback and we hope to have an opportunity to welcome you back soon.

Sincerely,
Portola Hotel & Spa Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2014

The Portola Plaza is located in central downtown Monterey and walking distance to Fisherman's Wharf and the historic part of the city (A National historic park). I attended a business meeting at the hotel for two days and then extended my stay for an additional 2 nights. Meeting rooms and catered lunch were very good. The facilities of the hotel warrant a 4-star rating. Our room was large and very comfortable. Monterey's attractions including Cannery Row and the Monterey Bay Aquarium are worthy for any vacation getaway. Also, proxinity to Carmel, the 17 Mile Drive, and Point Lobos (the crown jewel of the California State Park system) make this a great vacation destination. I look forward to returning again.

  • Stayed: May 2014, traveled as a couple
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3  Thank Stuart11940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range: $184 - $413 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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