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“Great location”

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Portola Hotel & Spa at Monterey Bay
Ranked #17 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
Philadelphia, Pennsylvania
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great location”
Reviewed May 2, 2014

Wife and I stayed here for the Big Sur Marathon weekend. Perfect location for pickups, local restaurants, Starbucks, Fisherman's Wharf, etc...Only negative was no king bed despite a very early request and off in a seperate wing that needed to go thru additional doors. Jack's restaurant was average and Peter B's had better beer than food, although the garlic fries were very tasty. Overall, a nice experience and would stay again if in town.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (548)
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Connecticut
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 1, 2014

I recently stayed at the Portola Hotel and Spa for the Big Sur Marathon weekend. It’s a great location attached to the convention center. The Wharf and Cannery Row is within walking distance and the walking path provides beautiful scenery.

On marathon morning, the bus pickup was just across the street which was super convenient at 4am! Lots of great restaurants in the vicinity as well including a Starbucks across the street. Staff was friendly and accommodating to my needs- I was initially placed in a room overlooking the street which normally would not be an issue but because sleep was a priority I needed a quiet room. The reception staff immediately changed my room and it was much better.

The fitness center was the typical hotel style gym. Very minimal and oddly located in another building. You had to walk outside and across a pedestrian road to enter. It is rather secluded and since I was in there at alone at 2am it was a little creepy (I’m on East coast time). I would suggest you take advantage of the walking/bike path and get your workout done outdoors instead. I did not dine at either of the hotel restaurants but the lobby bar (Jack’s) appeared very nice with a large sitting area, couches and chairs. A good place to relax at the end of the day.

If you have a car, take the drive down to Big Sur. I was lucky enough to run the 26.2 miles from Big Sur to Carmel and the course was absolutely breathtaking …certainly a dream come true for me!

Bottom line: I would definitely recommend the Portola Hotel and Spa for those visiting the Monterey Bay area. Say hi to the sea lions for me!

Room Tip: If you need a quiet room, make sure you are not overlooking the street. Ask for a courtyard view.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgal214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, May 2, 2014
Thank you for taking the time to write a review about your Big Sur Marathon weekend at the Portola Hotel & Spa. We appreciate your kind words and feedback about your stay. We hope you enjoyed the marathon and you did well – the coast line along Highway 1 in Big Sur is truly breathtaking!

We look forward to welcoming you back soon!

Sincerely,
Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 29, 2014

Given how much it cost to stay in this hotel expectations were high when we arrived. When you pay a lot you expect a lot. Fortunately the hotel did not disappoint and except for a few minor issues we had a good stay over 6 nights. This is a large hotel that is geared towards the convention market and so that obviously affects the atmosphere. We booked a top floor room so that we could get a view. We were glad we did otherwise I probably would not be writing such a positive review. Without the view it would have been ordinary. The view was great. The room and bathroom were a good size and had everything we needed and some nice extra touches. Bear in mind that the top floor, 7, is only actually the 5th floor as 1 is ground and for some reason there is no 2nd floor. The toilet broke on two days and the shower backed up so I had to make two trips to reception to ask for those to be fixed. I noted no apology or anything from the staff who did not seem particularly friendly, but the issues were fixed quickly (but its a shame they did not fix it properly the first time). I found the lack of free WiFi in the room annoying. I have stayed in 2 star hotels in third world countries that have fast and free WiFi. There is free WiFi in the lobby, but that is not really what one needs. We tried to log in and pay on line for in-room WiFi but the system did not work and we were unable to complete the transaction on two occasions. It all seemed very unnecessary and annoying when everything else is of a high standard. Overall I would be happy to recommend this hotel and would stay there again.

Room Tip: Go for the top floor if you want a view
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Runninguy1011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
Reviewed April 28, 2014

Great location for this lovely complex of a hotel. RIGHT on the pier--reviews/maps made me think it was off the pier but it was right there--we should have parked here for our whale watching tour! We got a great deal on travelzoo for $149 for a weekend night including mimosa breakfast. Breakfast was amazing and tasty and fresh, with tons of mimosas!
Hotel itself was clean and large and exceeded expectations. Would highly recommend this for a Monterey stay, can't imagine a better place!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Talibear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livermore, California
1 review
Reviewed April 24, 2014

We had a wonderful weekend at the Portola Hotel & Spa. The staff at checkin were very friendly and provided great service, the room was super clean and the surroundings shops and restaurants were amazing!!!!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank lynnzcamaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nashville
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 24, 2014

The Portola Hotel & Spa was a perfect place to attend a conference and enjoy the city. The staff was polite, friendly and helpful, as was the valet service. The Courtyard rooms were so convenient to the Wharf and the patio was a perfect place to unwind. I look forward to returning to the Portola Hotel & Spa in Monterey next year.

Room Tip: Choose the Courtyard room, if possible. Easy access down the stairs to the wharf and the patio is wo...
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  • Stayed April 2014, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank donna b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paso Robles Wine Region, California
Level Contributor
61 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 22, 2014

We have stayed in a number of hotels large and small in Monterey. However the Portola was our least favorite. The staff uncaring and robotic, the facility sterile. Upside, the rooms are a good value, and they are nice. However if you are looking for a warm ambiance or friendly helpful staff my recommendation is to look elsewhere.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UziL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review, May 2, 2014
Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences.

We look forward to welcoming you back to Monterey soon!

Sincerely,
Portola Hotel & Spa Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940-2419
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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