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“Perfect Location”

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Portola Hotel & Spa at Monterey Bay
Ranked #16 of 56 Hotels in Monterey
GreenLeadersGold level
Reviewed April 15, 2013

This is 2nd time that we stayed in this hotel for weekend getaway. I see this is the place that we can always go back.

It is a nice, clean, friendly hotel at superb location, which is close to Old Fisherman's Wharf, coastal trail; and access to ocean. The reason that I only give 4 points is that there's no ocean view of from the hotel room or restaurant; and I don't feel anything special about the service. Don't get me wrong, everything is nice and smooth; it is good sometimes you don't feel the existence of it.

  • Stayed: April 2013, traveled as a couple
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1  Thank Pincy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 13, 2013

After staying on only Cannery Row the numerous times we have been to Monterey, we decided to try downtown Monterey. We were glad we chose the Portola Hotel.

Overall our stay at was enjoyable. The lobby is open, bright and tastefully decorated. Our room was a perfect size, with a courtyard area off of it which made it feel more open and bright, however, the view was of other hotel rooms. That was disappointing. The room was well maintained and clean. The bathroom, however, was rather small and dated. The room had a Kuerig coffeemaker but we did not use it. Housekeeping did a great job daily of cleaning and restocking the room. All the staff we encountered were friendly and professional. We ate breakfast at Jacks and it was a bountiful buffet. It was very good and relaxing - a great way to start off the day. Service was very attentive. On the other hand we did not like Peter B’s Brewery. It was very noisy and the service was hit and miss.

The hotel’s location is perfect. We decided not to rent a car for our entire stay so we walked many places and toured some of the museums out the back of the hotel. We did rent a car for one day thru the concierge. Another day we took the bus to the Aquarium which was convenient and quick. The bus stop was a block away. There were great restaurants within walking distance of the hotel. All were very good. It was a nice change from Cannery Row.

  • Stayed: March 2013, traveled as a couple
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2  Thank michbren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013

My husband and I had been to Portola, Monterey Bay in June 2012 with our son's family, who live in San Jose.
I fell in love with this hotel the moment I saw it. It is so sprawling with very spacious rooms. Very cleanly maintained, with so many bath accessories in the bathroom.
There is a Coffee maker in the room, in which you can brew your coffee or make your tea.
Their complimentary buffet breakfast is ineffable!! Varieties of fruits greet you in all colors. Different kinds of cereals, oats, muesli, varieties of eggs, hash browns, pancakes, muffins and many more varieties. Three kinds of fresh juices too.
The beach is so closeby, our grandson used to spend most of his time there.
We can go for peaceful morning walks, looking at the Monterey Bay.
There are many kinds of restaurants nearby, we picked varieties of dishes of lunch and dinner.
Last but not the least, it is a pet friendly place, so, my son's dog Kimba could also accompany us and enjoy thoroughly.
I would love to go there again when we visit son's family the next time.

Room Tip: Pet friendly fabulous place
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  • Stayed: June 2012, traveled with family
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2  Thank thiagamala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2013 via mobile

Stayed here for two nights on a road trip from LA. Picked it via tripadvisor reviews. The warm cookie on arrival was perfect. We chose to park out own car which was fine, just no lifts so had to wheel our bags down the ramps. The hallways were a little tricky to navigate at first but we got the hang of it. We were on a bottom floor courtyard room with our own little outdoor area which was nice. Rooms were quite spacious, clean and comfortable. Water pressure wasn't the greatest. Great location, close to majority of attractions. Lobby area is beautiful with their indoor trees. Would definitely stay here again.

  • Stayed: March 2013
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1  Thank RDavis107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

The Portola has nice rooms, large, well furnished and visually pleasant but arranged in such a way that it's easy to get stuck in room which overviews the window from the facing room, or a noisy street. The common areas are pleasant and well maintained, and I found the staff very efficient and kind. Unfortunately the room was a bit noisy, with both some works being done nearby in the early evening and some mechanical noises I could not identity. Not an "exceptional" hotel but all in all a pleasant one.

Room Tip: *Not* one that overlooks the street!
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  • Stayed: April 2013, traveled on business
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1  Thank AlfredoLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this reviewResponded April 12, 2013

Thank you for taking the time to post a Review on TripAdvisor. We value you as a guest and want you to know that I greatly appreciate your feedback.

We are constantly striving to improve our Hotel to make your stay more comfortable. We are in the beginning stages of a full bathroom remodel as well as USGBC LEED®-EB Recertification. We do address our guest’s needs whenever possible to ensure the best experience during your stay. Although we cannot change what happened, we do hope you will return to the Portola Hotel & Spa.

Once again, we really appreciate you taking the time to comment as that is how we improve.

Sincerely,

Portola Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

Another stay at this hotel because of a good deal but wouldn't do it again. Our courtyard view room did not look over a courtyard, but rather, into a room directly across from it. Bathroom is in serious need of some updating--how about just a decent showerhead. And now, two weeks after our holiday, I am having to convince them that I did not drink two $4 bottles of water that were never in my room. Ugh. Even though there are many nice things about this place (breakfast buffet was great), it's just not worth it.

Stayed: March 2013, traveled as a couple
1  Thank MM_TT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013 via mobile

Very clean hotel. Luxurious rooms and furniture. Comfortable beds. A bit pricy for being so far from the water. Parking and incidentals are over priced. Service could be much better. I would shop around Monterey before settling for this hotel. There are hotels right on the water that have much better service for a more reasonable rate.

  • Stayed: April 2013
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1  Thank Robertmass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Phone Number:
Location: United States > California > Monterey County > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#7 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range: $159 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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