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“Nice conference hotel” 4 of 5 stars
Review of Portola Hotel & Spa at Monterey Bay

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Portola Hotel & Spa at Monterey Bay
Ranked #12 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice conference hotel”
4 of 5 stars Reviewed February 13, 2013

Stayed 2 nights while in Monterey for a company conference. Hotel staff very friendly and helpful. Room was nice and clean with quality linens and towels, plus the staff responded quickly to a request for foam pillows. I was lucky to get a view of the bay. Unfortunately the hotel is very cold (February), and this is worsened by the exterior hall doorways left open, I believe by hotel staff. Some road noise outside but slept great with heater running. The bed was very comfortable;. Nice hot shower. Food was delicious and fresh. I would stay here again for the great location in the heart of historical Monterey.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Annie2795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,202 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (511)
Date | Rating
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English first
Portland, Oregon
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed February 6, 2013

We stayed at the Portola Hotel & Spa after finding that every other hotel was already booked full. Check-in was easy, staff friendly and the cookies were a nice touch.
Room was average; the photos online make the rooms look better than reality.
Bathroom needs some serious updating. All of the fixtures are eroding from the salty air and there were permanent stains in the tub.
Wi-fi is an extra cost or free in the lobby. Wi-fi connection was slow and therefor we did not use it very much.
The location of this hotel is great, very close to pier and restaurants. However, cannery row is about a 15 minute walk. Since this is a conference hotel, there are constant stream of people in and out of the conference center. Not great for our anniversary trip.
We tried to use the pool, but it was so small and not heated. The hot tub was also small, it was difficult to fit more than 4 people at a time.
Food was again very average, nothing special. Thankfully there are many other choices nearby.
Overall, this hotel is quite simply average and will work fine for most people. I probably would not stay here again. It feels like a generic Marriott and I prefer a more unique experience.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank RMTJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
los gatos
2 reviews
5 of 5 stars Reviewed February 5, 2013

The staff is so hospitable, the rooms clean and comfortable and the restaurant offers gourmet dishes. What more could one want for a stay in Monterey. The location is within walking distance of so many attractions.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank susan n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modesto, California
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 4, 2013

I booked this hotel for my family of four (2 adults and 2 teenagers). The hotel has great service, a beautiful lobby with an atrium, great location, heated pool and large spa and they give fresh baked chocolate chip cookies which my kids loved. The room was nice enough but they only offer a king bed or 2 doubles to choose from. If you have small children the 2 double beds would work but not with teenagers. The beds were just too small. The best part of this hotel is the location to everything you went to Monterey to enjoy.

Room Tip: Ask for a room that is not facing the street if traffic noise would interrupt your sleep.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Crushing73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

We stayed here for a conference, but had time to play in addition. It's a pretty walk along the bay to the Aquarium and lots of fun places to eat. I didn't get to use thr spa services, but would have loved to.
The room was nicely decorated, with white shutters instead of curtains and a super comfy bed.
Definitely a place to recommend for a vacation or conference!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
62 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 25, 2013

Wow, what can we say. This property is almost right at the wharf and our room overlooked a pedestrian walkway. The room was well appointed and we loved the look of the plantation blinds. Although we have seen more upgraded bathrooms (ie: no granite), the bath was fine too. I think the bed was comfortable, my husband said it could have been more comfy.

The real plus for this hotel is its location. The front desk was super helpful. We asked for a specific room on the parking garage side so that we could roll our bikes in easily to our room and we were accommodated right away. The whole idea behind our trip was to bike the trail up to the Fort Ord area. The front desk also gave us cookies upon check in which is always fun.

Our favorite coffee shop (not Starbucks) was only a block up the street, so we were really happy for a great breakfast not too far away. So, we rode our bikes right out of our hotel room and never had to get in the car over the weekend if we did not want to.

Normally outside of what we want to spend, we found a good sale on hotels.com and another lady we met in the hot-tub got a good deal by booking her room 20 days out. Things to be aware of - parking in the garage is $17.00 per day with in/out privileges (although the lady we met got the parking included by booking in advance). Also beware of your room location. Some locations by streets or pedestrian walkways might be noisier at night. My guess is that the quietest rooms will be over the courtyard in the main building.

We have stayed many places in the area and this is now my #1 location. Just loved it. We did not even get to the spa services. Just another plus for this hotel.

Room Tip: Away from streets and pedestrian walkways.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SkyHy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California, United States
1 review
5 of 5 stars Reviewed January 25, 2013

Portola is within walking distance to wharf and all rooms are spacious and quiet. We have stayed on the 6th floor with ocean view (large patio with chairs) and the 5th floor, where we enjoyed a Winter Special rate of $179 / Night; King Bed with daily in-room breakfast from Jack's Menu. Rooms are the same size (except the ocean view had a larger patio w/ several chairs). We chose Valet-Parking $20 / night over Self-Parking because our car was always available. Staff is professional, friendly and willing to do anything to accommodate. For years, we stayed on Pacific Street, but love not having to 'climb the hill' and we like walking the area and being able to go on tours directly from the hotel. Also, this hotel accepts pets, believe for a $50 cleaning deposit.

Room Tip: Subscribe to their newsletter!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Peesacake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Portola Hotel & Spa at Monterey Bay

Property: Portola Hotel & Spa at Monterey Bay
Address: 2 Portola Plaza, Monterey, CA 93940-2419
Phone Number:
Location: United States > California > Monterey Peninsula > Monterey
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#3 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Official Description (provided by the hotel):
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay

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