I have never experienced such awful hotel service.
I booked two nights for July back in April. When it got closer to the time I sent an e-mail to the hotel to confirm our booking since I had not received a confirmation e-mail. I received no response.
I tried to log onto their website to confirm our booking, but with no luck. I them submitted a request for confirmation through their website, again no response.
Three days before we were due to arrive I e-mailed to cancel our reservation (I also submitted it through their website) even though it felt like I was dealing with a hotel that didn't exist. Again, surprise, surprise, no response.
At this stage I was thinking maybe the hotal had been forced to close down or something that would someway excuse such rudeness and bad customer service.
Now comes the really shocking bit. I returned home from an amazing holiday in the USA, having put this incident out of my mind, only to find the El Adobe Inn had charged my $106 for the whole experience.
I cannot believe such a place is still in business, I hate to imagine how they deal with customers face-to-face.
I e-mailed every address I can find for the hotel to complain, but guess what, no response.
I am disgusted by the whole experience, this hotel doesn't deserve your business.
- Official Description (provided by the hotel):
- Inn By The Bay is in walking distance to downtown Monterey bay where there are restaurants, shops, bars, and the Warf. All rooms have a mini kitchenette which includes a microwave, refrigerator, coffee maker, hair dryer and iron. All guests have access to complimentary Wifi.Rooms with a view of the bay are available up early request. Pet friendly rooms are also available. ... more less
- Reservation Options:
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- Also Known As:
- El Adobe Hotel Monterey
- El Adobe Motel