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InterContinental The Clement Monterey
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Reviews (3,106)
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Reviewed January 17, 2013

The best thing this hotel had was the location. The property itself is nice enough but definitely nothing special. You could call the decor soothing and understated, we found it generic and boring. We could have been in any hotel, anywhere. Our fourth floor room had a view of a narrow alley and the wall of the building next door. To see the water, you had to stand on the metal ledge and lean right. Looking back, we should have asked for (and would gladly have paid for) an upgrade. This was a major anniversary trip for us and we selected the Clement based on other positive Intercontinental experiences. We won't make that assumption again.
As for the staff, our most pleasant encounters were with the bell hops. They were personable and engaging at least.

Very disappointed.....

  • Stayed: January 2013, traveled as a couple
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1  Thank Carl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at InterContinental The Clement Monterey, responded to this reviewResponded August 14, 2013

Dear Carl H,

Thank you for sharing your feedback. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We value your feedback as they enable us to further improve the quality and services we offer and to surpass the very high standards our guests expect.

Once again, thank you for staying with us and providing us a candid feedback.

Sincerely,

Joel B
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2013

Ah, Brad! What a great guy! Made us feel right at home in this hotel bar. Will give you food recommendations and knows how to make a great drink. (Forgive us for this) Ask him for his wildberry mojito! it’s to die for. he might even make it for you while wearing a berry hat. Dane also made us feel very at home – talking about his mixology ideas and making me the most delicious apple martini. Both are Monterey locals and will point you in the right direction as to where to eat and sight-see. As far as the hotel is concerned, the rooms are very nice. I would be careful about leaving and returning during the day as the company the hotel outsources to for parking likes to sell the spaces during the day and you might not have a spot when you return.

Stayed: January 2013, traveled as a couple
1  Thank vron1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 15, 2013

Having decided that just once in our lives we'd like to do an overnight on Cannery Row itself, within 100 yards or so of the Monterey Aquarium, we stopped mid week with no reservations in this "off season". We stopped at the passenger-only white curb in front, and my husband stayed in the car to avoid getting a parking ticket; I went in to ask the price for an ocean view room, got a fairly decent quote and so we decided to stay. But upon check-in we were only then hit with an additional $22.00 for parking and told that breakfast would not be included — despite that the hotel's internet ad stated it was. Our room was surprisingly modern, large, and clean, in contrast with look of the hotel's exterior. We did get a decent view of the ocean but a bit minimal, it being on the other side of a large patio. The bed was very comfortable. We were surprised that there was a charge for the internet, considering we have stayed at to many hotels both in the U.S. and third world countries where wi-fi was available for no cost (we suggest it is time so called first class hotels drop this silly $10 charge.)

Room Tip: Pin down breakfast, parking and wi-fi before signing up. Clarify whether you're getting a room that is right on the ocean or one of the many more instead that overlook the patio.
  • Stayed: January 2013, traveled as a couple
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Thank suethe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 14, 2013

My husband, 12 year old son and I only stayed for one night as part of a Fly-drive holiday and it rates as one of the best hotels we've ever stayed in. All the staff were very friendly and helpful. The room was amazing although we were not fortunate enough to get a sea view which would have been even better! After we'd settled in, we had drinks on the patio around a large fire pit, and there were heaters everywhere to keep the evening chill off. The view and ambiance was lovely. We decided to wander up Cannery Row which wasn't in keeping with the hotel: some tatty waste ground and lots of tourist shops although there was a lovely gallery close by. Unfortunately there wasn't enough time in the agenda to explore the rest of Monterey. After checking out the other restaurants we decided to eat at the hotel. The food was very nice although a little on the pricey side. We would definately go back again.

Room Tip: Ask for a sea view if you can. You'll get an amazing view!
  • Stayed: July 2012, traveled with family
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Thank Juecw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013

We visited in the off season. On the plus side, quick walk to Monterey Aquarium and warm inside. Room was clean, relatively quiet, pleasant lighting. Nice, fast wifi, connected to iPad right away. Little balcony had view of neighboring restaurants and a couple of chairs. Nicely appointed. Staff were all very nice. Starbucks is just one short block down and across the street, so it's easy to make an early morning coffee run. Restaurant opened too late for our preferred breakfast time. Even room service had late AM service (in our opinion.) On the down side: lots of vacant shops on Cannery Row. Looks like over-priced corporate rents are keeping small business out of the area. Also, the chairs on our little balcony were dirty with bird droppings...in fact, every set of chairs on all the balconies were dirty were bird droppings. So, nice perk, but unusable. Overall location and hotel are nice, but waaayyy overpriced. Even at the off-season rate, two nights with wifi and parking cost over $500. Actual worth in my view: about $200. Stay here if you really want to be very close to the aquarium. However, other 4-5 star hotels are also within very comfortable walking distance.

  • Stayed: January 2013, traveled as a couple
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    • Cleanliness
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1  Thank skye80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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