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Quality Inn & Suites Montebello
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Reviews (139)
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All reviewsjack in the boxmorning breakfastair conditionerdefinitely stay here againnice roomcomfortable beds
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Reviewed February 23, 2012

This hotel has a full-service restaurant and bar.Bar on weekends there are different event .The hotel is very close from the big shopping mall.Things in the mall is very cheap. The room is clean and nice. I am very satisfied with the stay.

Room Tip: I was stay in 525. It was good.
  • Stayed: December 2011, traveled on business
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3  Thank Fish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this reviewResponded March 1, 2012

We appreciate you taking your time to post a review in Tripadvisor.

From your comments, it appeared that you enjoyed your stay with us, the hotel's facilities, services, and in particular its close proximity to surrounding malls and places of interests.

Thank you, please keep us in mind the next time you're on another shopping spree in this area.

The Management
Quality Inn & Suites Montebello
Montebello CA 90640

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2012

The hotel isn't as bad as some reviews make it out to be, yes there is some work that could be done to improve the over all appearance of the room, but i feel the location (right off the 5 freeway) and nice staff make up for it. I would deffinitely be staying here next time I need a affordable place near downtown LA and would recommend it to friends and family. Hope this helps some frequent travelers.

Room Tip: Quiter rooms are facing the pool side.
  • Stayed: February 2012, traveled on business
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5  Thank fun_in_the_sun29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this reviewResponded February 20, 2012

We are grateful and appreciative of your valued comments during your recent stay and in particular to the overall guest service experience you encountered.

Please be assured that while our top priority is guest's service and satisfaction, maintaining that challenge is always out ultimate goal.

Thank you once agin for sharing your views. We hope to have the opportunity to welcome your back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 15, 2012

To begin, the room wasn't ready at 5:00 pm when I wanted to check in. The elevator was scarry and made a very big jolt when it began to move. When I did get into the room, one of the housekeepers barged in. I had to yell at them to get out. The microwave in the room didn't work. The sheets had holes in them. The restaurant server didn't care that we were there and we ended up ordering pizza from someone else.
Avoid this hotel.

Room Tip: fourth floor has best coverage on wireless internet
  • Stayed: February 2012, traveled solo
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Thank GoNavy1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this reviewResponded February 20, 2012

Thank you for taking the time to provide the feedback regarding to our hotel. I'm certainly disappointed that your recent stay was not up to expectation.

Please accept our apology for the inconvenient of a late check in, although our normal checking time is 3:00pm. I've addressed the service and operational issues with the appropriate department and to take corrective actions.

Once again, I appreciate your patronage, and hope that you'll reconsider staying with us in the near future.

The Management
Quality Inn & Suites Montebello
Montebello CA 90640

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2012

This hotel has one thing going for it... it is right off the 5 freeway. This hotel is owned by an Asian company and there are bazaars and events happening there that typically would not be at any other Choice hotel property. The front entrance has a couch in bad need of cleaning or reupholstering. A very pervasive smell was in the front office that was similar to old food that needed to be thrown away. It lingered all throughout the lower level. The carpeting in the hallway was dirty and worn. The rooms were just average for a Quality Inn. I went down for breakfast at 6:50 am only to be turned away because the breakfast starts at 7:00 am. And when I came back from visiting a hospital at 9:55 am that morning they would not serve me because I was too late. I will never, ever stay at this hotel again. There are several other hotels within blocks of this hotel - stay at any of those hotels. They must be nicer and smell better.

  • Stayed: January 2012, traveled on business
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Thank omnifox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this reviewResponded February 10, 2012

Appreciate your comments and sorry for the shortfalls. The hotel had since then is in the process of improving its general conditions. Plans for carpet replacements in rooms and hallways, and increase lighting are being finalized.

We regret that you missed your breakfast. To better accommodate guests and to ensure that their breakfasts needs are taken care off, our management has decided to revise the breakfast serving hours from 6:30AM to 9:30AM. with a 15 minutes grace time for the late risers.

We hope to have the privilege to welcome you back.

The Management
Quality Inn & Suites
Montebello, CA 90640

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2012

Horrible hotel and the photos are misleading. I stayed in one of the double "Business Plus" rooms where the table barely accomodated one laptop, the carpet was full of stains and very nasty looking. Not somewhere you wanted to walk barefoot or allow children to play on.

Upon check-in you will be given a slip of paper for the Breakfast which says you are entitled to up to $8.00 of credit towards your breakfast. This DOES NOT mean you can order from the restraunt menu. It is only good for the Breakfast Buffet. The breakfast buffet was anything but. A Meatless affair except for the what looked like the leftover spaghetti from the previous days function (for breakfast!) and some other scary looking dish involving tortillia chips the next morning--which also looked like it might be left over from function the night before. The coffee was so bad it was undrinkable and the juices were watered down. Most of the food was cold even the things which were supposed to be hot. The restraunt doesn't open until 7a.m. even during the week.

The hallways are dimly lit, as are the rooms, and the their tiny bathrooms. They are in the middle of remodeling apparently even though their sign out front claims "Newly Remodeled" as the old furniture was being stored on the closed pool patio and the new pieces stacked by one of the entrances downstairs.

The bar faces onto the front desk, and we were treated to many "gangsta rap" tunes playing loudly featuring prolific use of four-letter words while children played in the front lobby. The ice machine was broken on our floor and the elevators are exceedingly slow. Upon close examination, the entire building looks like it was a former cheap motel that has been painted over.

You will be required to post a credit card for "amenities" even though there are no PPV channels, or even Premium movie channels for that matter, on the TV. Internet and parking is free, so exactly why they require a credit card is beyond me. If you refuse to give them one or do not have one, you will be turned away by Cynthia Curiel, the front desk manager.

Definitely not a place I would recommend for anyone!

Room Tip: Go somewhere else.
  • Stayed: January 2012, traveled on business
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2  Thank Lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
qualityinnsuites, Manager at Quality Inn & Suites Montebello, responded to this reviewResponded February 10, 2012

Our apology for the deficiencies encountered during your stay. Management has taken remedial steps to improve on the general environment of the hotel with extra lightings, carpet and furniture replacements. The next time you check in, you'll notice the changes.

For clarification purposed, we provide complimentary breakfasts at our Lobby restaurant through the use of " coupon system" . As part of our internal control, the dollar figure written on the coupon is meant for purchase by anyone. However it cannot be used towards a credit or discount off from the breakfast entrees menu.

Credit Card is about the most common form of payment used by guests to settle their hotel's bills and also other incidental charges. Our hotel does not impose or insist a credit card for the use of its amenities. It's not the practice of the Front Desk Manager to turn away guests who refused to show proof of a credit card.

We would like to extend our invitation to your next visit.

Regards,

The Management
Quality Inn & Suites Montebello
CA 90640

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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