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“Remodeled lobby w/ noisy A/C unit and weird housekeeping staff?!?”

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Hilton Garden Inn Los Angeles Montebello
Ranked #1 of 5 Hotels in Montebello
Certificate of Excellence
Reviewed December 27, 2013

Came by the other night and was pretty impressed. Property is located on a hill, next to a golf course.

The hotel lobby has been remodeled and the front desk staff are very friendly. 2 bottles of water are complimentary for Hilton Gold members.

The room itself was in pretty good shape although the A/C unit was pretty loud. The mattress is the newer HGI adjustable type. WiFi & Parking are free. Complimentary cooked-to-order breakfast is available instead of bonus points for Hilton Gold Members.

Housekeeping called at ~940 am asking what time we wanted to have our room cleaned when we had our Do Not Disturb sign on?!?

  • Stayed: December 2013, traveled with family
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Thank sofaonasock1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

Thank you for your nice review. We are happy you were mostly pleased with your stay. We apologize for housekeeping calling your room when you had a DND. please know we will follow up on that. Tahnk you for the comments and feedback. Please come see us again soon! Happy New Year!

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502 - 508 of 728 reviews

Reviewed December 27, 2013

Visited LA during first weekend of December to celebrate friend's 52nd birthday. Huge Lakers fan!
Actually reserved room as part of package through Orbitz. Best selection ever. Lobby finely decorated for Christmas season. Front desk staff very amenable and very knowledgeable regarding great places to eat. Charlie Brown's Steak House was an excellent suggestion for a Friday night! Thanks,guys!! Front desk staff will print out directions to anywhere even as you are thinking of the place that you want to go to. And, oh yeah, will even bring the directions to your room without your having to ask.

The breakfast is great. Our waiter saw to our every need and made sure that we were pleased with our food. Omelettes are made to order.

Not sure why others made negative comments about location. Hey, when it comes to staying anywhere these days - don't you want to stay quiet and comfortable and secure?

Amy, the General Manager , made sure that our stay was all that we could ever want it to be. I emailed her in advance and requested a room with a view of the golf course and it was on our profile at check-in. Due to cancelled flights , we needed to stay an extra night and Amy took the time to visit to let us know that our room would be at a reduced rate due to not expecting to have to stay beyond the number of nights covered within our original package. As for comments regarding the beds, just know that there is a selection device to operate to help you set your desired level of firmness. Use it and be happy.

This is the only property that we will stay in whenever we visit LA.

Room Tip: Email in advance and ask for a room overlooking the golf course. Property is on a hilltop and this a...
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  • Stayed: December 2013, traveled as a couple
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Thank 1fyneday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

Awe, thank you for the awesom feedback and nice comments. I'm blushing since you mentioned me, It is always our pleasure and pride to make the guests feel special and help with any requests we can. We look forward to you coming back to the LA are to see us! Happy New Year!

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Reviewed December 24, 2013

Nice entry with fireplace, breakfast area and outside seating. The rooms seems better insulated than at most hotels. Pillows were not great but we've had worse. 3 pillows per bed, the queen beds are the Hotel size ones, not true queens, but are "sleep number" beds.
For Montebello, being up on a hill on a golf course was a nice location. Like that parking not right next to hotel so that you don't get as much car noise. Fridge, microwave, Kreuig coffee maker. Laundry facility in building. Not right next to a freeway, which mens a little less noise, but about a 3 minute drive off freeway so convenient. Felt like it gets business and leisure travelers.

  • Stayed: December 2013, traveled with family
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Thank TravelwKids4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

Thank you for taking your time to review our property. Thank you for the comments and feedback! We hope to welcome you back soon. Happy New Year.

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Reviewed December 23, 2013

A very well maintained facility with courteous and professional employees. Our room was very clean and fresh. Our bed was very comfortable, the room was quiet with nice electronics and ammenities. The bathroom was also very clean and well maintained. We highly recommend this hotel!

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Timothy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

Thank you for the great review! We appreciate you taking the time to review us. We look forward to welcoming you back is you are in the area. Happy New Year.

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Reviewed December 21, 2013

I would not recommend this hotel to anyone.poor service; not welcoming at all. Light fixtures in room not working. Did not give us the proper voucher for breakfast and even after we complained, they did not change the ticket voucher for one. When breakfast came, we had to go back to the receptionist to have it changed.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Rosalinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

We are sorry we were not able to provide you with a better quality of service. This is not typical of our usual service, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we are all about keeping our guests happy. We try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will come back and stay with us again. Happy New Year.

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Reviewed December 21, 2013

Great hotel right off the highway. They have a great breakfast. I didn't try dinner. There's a 24 hour Mexican spot a few minutes away from the hotel. I called in my breakfast order a few day during my stay. The outdoor fireplace was wonderful. I almost forgot to mention the driving range and golf course across the street.

  • Stayed: December 2013, traveled on business
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Thank phxgirl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

Thanks for the great comments! We are in a beautiful setting, that is for sure! Come see us again soon. Happy New Year to you!

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Reviewed December 18, 2013

Nothing much to say. It's a nice hotel. Complimentary 2 bottles of water is good. The hotel is intended for short visits only. The room has a nice sofa and working area. Lighting is adequate. The bathroom is farely large. The check in and check out was quite smooth. The room has a big screen TV which unfortunately did not seem to have many channels.

I expected some view of the golf course by the side of which this hotel is built, but there was not much view even from top floor.

The breakfast was really nice, even better than some of the other hotels in hilton brand. The pancakes was delicious along with the other food items too. The breakfast spread was really nice. It is not a buffet but you can select and order from the menu as much as you like.

The internet connection was pretty good too.

Overall it's a nice experience.

Ohh and one more thing it has got a big parking and the landscape in front of the hotel is really nice.

Only one con abut the hotel, after I checked in I found that the garbage in the bins were not cleaned. They were still there. Since I was only staying for one night I didn't made a lot of fuss about it.

  • Stayed: November 2013, traveled on business
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Thank Anindya Sankar D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amy T, General Manager at Hilton Garden Inn Los Angeles Montebello, responded to this reviewResponded January 2, 2014

Thank you for taking the time to review the hotel. we apologize for the oversight on your trash. Thank you for letting us know. Thanks as well for all the nice, poistive comments! Come back and see us soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Los Angeles Montebello

Address: 801 Via San Clemente, Montebello, CA 90640-1643
Phone Number:
Location: United States > California > Montebello
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Montebello
Price Range: $121 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles Montebello 3*
Number of rooms: 121
Official Description (provided by the hotel):
The Hilton Garden Inn Los Angeles Montebello, CA hotel is the perfect center point of access to several of the most popular attractions in the Los Angeles Area. A hotel with On Site properties like the Montebello Country Club and Golf Course, Quiet Cannon Banquet and Conference Center and QC2020 Nightclub. 4 miles from Commerce Casino which features the LA Poker Classic, California State Poker Championship, World Poker Tournaments. And Commerce Hold Em Series 9 miles from the LOS ANGELES STAPLES CENTER, Los Angeles Convention Center, Dodgers Stadium and the NEW Nokia Live Center and 22 miles from Anaheim Convention Center 4 miles away from the Citadel Shopping Outlet Airport nearest: Los Angeles International Airport LAX (25 miles), Long Beach Airport LGB (21 miles), John Wayne Airport SNA (35 miles), and Bob Hope Burbank Airport BUR (23 miles) In the middle of the Premiere Tourist Attractions like Disneyland (20 miles)and the Universal Studios (17 miles), Downtown Los Angeles (8 miles) and Hollywood (15 miles) Located minutes away from USC University Hospital, USC -University of Southern California, Cal State LA -California State University Los Angelesand East Los Angeles College 1 mile away from the Carlson Wagonlit Travel Montebello Cities located in a few miles radius – Alhambra, Santa Fe Springs, Commerce, Vernon, Monterey Park, Whittier, Pico Rivera, San Gabriel, La Mirada, Norwalk, Long Beach, Pasadena and Cerritos ... more   less 
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Also Known As:
Hilton Garden Inn Los Angeles / Montebello Hotel Montebello
Montebello Hilton Garden Inn
Hilton Montebello

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