On August 11th 2012. My wife and I got a reservation to this "4star" hotel. Orginally I had called the week before and I was told the hotel was fully booked. I was told that I can be put onto a waiting list and they would call me if a room becomes available. Acouple days passed and I seen online that some rooms became available so I booked a "Gulfcourse View" room. Two days later a rep from the hotel called to try to sell me on a more expensive room without gulf course view. I had told her I booked a better room for a cheaper price and all she said was "oh ok, thank you bye".
Now the day of the reservation we go to the hotel earlier than expected. The tempature was easily 100degrees. I was hoping to check into the hotel earlier (1pm) because of the heat. I was told by staff I can not check in until 3pm. Frustrated because of the heat, I asked if we can hang out by the pool until our room becomes available. I was told," No, the pool is only for guest." Then I asked where can I go meanwhile and all they said was,"theres a mall 2 freeway exits down." I told them, "I'm not from the city and I didnt want to drive around and get lost." They said," oh sorry" and kept helping someone else. We ended up going to a hot a muggy Cafe next store.
We lost track of time and 3:30pm came across and our room was still unavailable and staff werent too helpful. I would NOT recommend this hotel to anyone. I paid alot of money for bad service and a room that had a view of trees not a golf course.
I wish I could get my moneyback!
- Official Description (provided by the hotel):
- The Hilton Garden Inn Los Angeles Montebello, CA hotel is the perfect center point of access to several of the most popular attractions in the Los Angeles Area. A hotel with On Site properties like the Montebello Country Club and Golf Course, Quiet Cannon Banquet and Conference Center and QC2020 Nightclub. 4 miles from Commerce Casino which features the LA Poker Classic, California State Poker Championship, World Poker Tournaments. And Commerce Hold Em Series 9 miles from the LOS ANGELES STAPLES CENTER, Los Angeles Convention Center, Dodgers Stadium and the NEW Nokia Live Center and 22 miles from Anaheim Convention Center 4 miles away from the Citadel Shopping Outlet Airport nearest: Los Angeles International Airport LAX (25 miles), Long Beach Airport LGB (21 miles), John Wayne Airport SNA (35 miles), and Bob Hope Burbank Airport BUR (23 miles) In the middle of the Premiere Tourist Attractions like Disneyland (20 miles)and the Universal Studios (17 miles), Downtown Los Angeles (8 miles) and Hollywood (15 miles) Located minutes away from USC University Hospital, USC -University of Southern California, Cal State LA -California State University Los Angelesand East Los Angeles College 1 mile away from the Carlson Wagonlit Travel Montebello Cities located in a few miles radius – Alhambra, Santa Fe Springs, Commerce, Vernon, Monterey Park, Whittier, Pico Rivera, San Gabriel, La Mirada, Norwalk, Long Beach, Pasadena and Cerritos ... more less
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- Also Known As:
- Hilton Garden Inn Los Angeles / Montebello Hotel Montebello
- Montebello Hilton Garden Inn
- Hilton Montebello