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“GREAT PLACE; CONVENIENT TO SHOPPING”

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DoubleTree by Hilton Hotel Monrovia - Pasadena Area
Ranked #1 of 7 Hotels in Monrovia
GreenLeadersSilver level
LOS ANGELES, United States
2 reviews
“GREAT PLACE; CONVENIENT TO SHOPPING”
Reviewed May 24, 2014

Great place to stay. Freeway close, has a great restaurant and also near great restaurants and shopping. Restaurant featured healthy food options; staff very accommodating to my business center needs and went beyond the call of duty to assist me.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deborah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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807 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Ventura, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 22, 2014

Our stay was for one night and wish we could have stayed longer. The standard room we had was more of a luxury high end hotel room. Very spacious and clean. The draw back is, don't drink the bottle water int he room $5 for a bottle that you can buy at a store for $2.50...there is a refrigerator, bring your own water. Otherwise beautiful room and lobby!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank MichelleRGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2014

The hotel was nice. The staff for the most part was friendly. When we tried to check in the clown at the front desk said there were no rooms ready. The couple behind us went to check in and there room was ready. What the A-hole at the counter didn't know was that we were together. We planned this trip with our friends. When he became aware of this, suddenly a room was ready. What a dickbag.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew G, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review, June 17, 2014
Dear Mike,

We thank you for your review of the hotel. We're sorry you received conflicting information from the Front Desk at check in. I hope the next time you're in the area, you'll give us another chance.

Best,
Matthew Goo - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 21, 2014

My stay at Double Tree was exceptional. I was greeted at the front desk and especially appreciated the warm "double tree cookie." When I needed assistance at the front desk, (ie questions answered) Francis was not only courteous (always greeting me by my name) but gave me some words of encouragement (I was there attending my cousins funeral).

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Freda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Highlands Ranch, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 20, 2014

We stayed in this hotel for a college graduation trip and it was clean, modern, big rooms, comfortable beds, free internet and of course the cookie. Has all the amenities at a great price. Great hotel, bar and outdoor lounge area. Easy access to the highway.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 20, 2014

People were pleasant, but the rooms are hot. The AC is unable to keep the rooms even somewhat cool during the day or night. 79 to 85 in our room for 2 days. Even after they switched the wall AC unit out.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank michelecM2075FC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthew G, General Manager at DoubleTree by Hilton Hotel Monrovia - Pasadena Area, responded to this review, June 17, 2014
Thank you for your review of our hotel. We apologize for the issues with our air conditioning. We have an ongoing project to replace all air conditioners in our hotel and are taking further steps to mitigate heat problems. We hope that you were still able to enjoy your stay with us despite the heat wave and hope you come back soon!

Warmly,
Matthew Goo - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 16, 2014 via mobile

Had one-night stay at this property for a business meeting in Monrovia. While close to the freeway, it is set back enough that with the A/C you can't hear the traffic. (Stayed at the Marriott nearby once and the traffic noise was LOUD.)

My Hilton Honors room on the seventh floor was spacious and comfortable. The king bed is low, but very comfortable.

The fitness center has four cardio machines, two benches, free weights up to 50 pounds, a weight machine, and assorted exercise balls. It's not your membership gym, but is adequate for your workout on the road.

I want to single out Francis at the front desk. He's a rock star of customer service who went above my expectations! Very friendly, very helpful, and very professional. Why can't the hotel service industry have more staff like him?

Had a very good stay and will definitely return if work or pleasure bring me back to the Monrovia. Area.

Stayed May 2014, traveled on business
Helpful?
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Monrovia - Pasadena Area

Property: DoubleTree by Hilton Hotel Monrovia - Pasadena Area
Address: 924 W Huntington Dr, Monrovia, CA 91016-3112
Phone Number:
Location: United States > California > Monrovia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Monrovia
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Monrovia - Pasadena Area 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
The DoubleTree by Hilton Monrovia - Pasadena Area is located near Los Angeles, Ontario, Burbank, Arcadia, Duarte and Irwindale, California in the heart of the San Gabriel Valley and offers contemporary hotel accommodations with spectacular views of the Foothills. Forward thinking designed guest rooms feature up-to-date conveniences like flat-panel TV's, mobile "My Table" work surface and our incredibly luxurious Sweet Dreams beds. ... more   less 
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Also Known As:
Doubletree Hotel Monrovia
Doubletree Monrovia
Monrovia Doubletree

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