As well as others who've left their comments here, I booked a room well in advance of my trip (about 10 months). I am a Hilton Honors member and I wanted a nice hotel for the Breeders Cup (which I was travelling thousands of miles to attend), I wanted a nice hotel. I received notification the month before there was an 'oversold situation due to a discrepancy in their reservations system'. General Manager Luis Plascencia refused to answer inquiries or return phone calls. He ignored the inquiry from Hilton Honors as well until I escalated it. Given that others who booked at far later dates at HIGHER RATES did not have their reservations canceled, I believe it quite easy to determine what was accomplished with the convenient discrepancy in their reservation system. Do not trust this hotel with any important event, particularly at any busy time of the year, by the time they decide to cancel your reservation the remaining hotels in the area will be sold out and their conciliatory offer of another room in a hotel clear across Los Angeles will most likely not fulfill your requirements. Completely disappointed in Hilton as well. I do wonder how canceling such a high percentage of reservations where the only criteria appears to be doing so by the lowest rate booked is actually legal, particularly when it can be proven what was done by so many.....
- Official Description (provided by the hotel):
- The DoubleTree by Hilton Monrovia - Pasadena Area is located near Los Angeles, Ontario, Burbank, Arcadia, Duarte and Irwindale, California in the heart of the San Gabriel Valley and offers contemporary hotel accommodations with spectacular views of the Foothills. Forward thinking designed guest rooms feature up-to-date conveniences like flat-panel TV's, mobile "My Table" work surface and our incredibly luxurious Sweet Dreams beds. ... more less
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- Also Known As:
- Doubletree Hotel Monrovia
- Doubletree Monrovia
- Monrovia Doubletree