We had booked a two night stay at this hotel. We didnt have any problems checking in to this for the first night. However, when we came back to the hotel on the second night (after a spending the day in LA), our keys to the room didnt work. The person at the front desk didnt have any idea about what was going on (he didnt even have access to the computers). He then went banging on the door of the room only to find out another person has been given the room! When he finally got the access to the computer he found that we still had the room under our name, but the person in the room showed documentation that she had been given the same room. The front desk guy then found that our belongings had been left out. He couldnt find us another room or even get us into some other hotel. By the time all this happened (it took him multiple hours to figure this out), it was past midnight and we couldnt find another room in the area. He gave us a visiting card with a number to call later in the week when the manager would be in. When I called a couple of days later, nobody would pick up the phone either! Finally, I went to the booking agency (hotwire.com) and they couldn't get information on this incident from the hotel for nearly a week.
So unless you want to donate money to hotel management, you should stay away from this hotel!
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- Also Known As:
- Homestead Studio Suites Los Angeles - Monrovia Hotel Monrovia