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“Just Another Hotel”

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Fairfield Inn Mission Viejo Orange County
Ranked #3 of 4 Hotels in Mission Viejo
GreenLeadersSilver level
Mission Viejo
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Just Another Hotel”
Reviewed March 5, 2014

We stayed for 6 nights. The Hotel sits right next to the 5 Fwy, (noisy) on our third night I asked to move to another room because of the freeway noise, they moved us to the 5th floor right next to the Ice Machine, I guess that’s what you get for complaining. There was a really bad odor on the 5th floor, I told the front desk and they said that they were aware of it and that the cleaning lady couldn't do her work as well. About 30 minutes later I went back up to my room and the entire hallway smelled like air freshener??? I suggest you ask for a room on the other side away from the freeway, elevators and ice machine. The Staff are too friendly you can tell it’s their policy and they have to be nice (it's to fake) the rooms are basic; the beds are ok nothing special. The air condition is really noisy that we had to turn it off when we went to bed or even watched TV. The FREE Breakfast was ok, every morning they were either out of coffee or plates the dining area was always dirty, I had to clean the tables so we could sit and eat. The parking lot has signs everywhere stating that they are not responsible for your vehicle. There were homeless people at the gas station and at the Carls Jr, but nothing happened to our vehicle. All in all it's a place to spend the night, nothing special.

Room Tip: I suggest you ask for a room on the other side away from the freeway, elevators and ice machine.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASunsetAway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish R, General Manager at Fairfield Inn Mission Viejo Orange County, responded to this review, March 7, 2014
We do apologize for a poor experience during your recent stay. Your feedback is very important to us and we will be taking measures to ensure that the avoidable issues you experienced are addressed. In regard to our staff’s mannerisms, it is our policy to hire those who are passionate about customer service and respond in a professional way to all requests or problems a guest may have. We thank you for your business and will use the information you provided to improve everyone’s experience. We welcome you stay with us again in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Arcadia, California
Level Contributor
175 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed February 16, 2014

Had an event at country club up the street so location was great.
When we checked it we were given a first floor room next to the freeway. Way too noisy... But they were nice about making a change. Tons of soccer kids at breakfast ... No place to sit!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler29105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2014 via mobile

Not a bad hotel if you're stopping off in the area for a night or two. Great proximity to 5 freeway, convenience stores, and a quick bite to eat. Because I had to leave so early, I didn't get a chance to try the buffet.

Staff was nice and responded quickly to my requests.

Only complaint was that our bed was a little less comfortable than I expect from a Marriott brand.

Stayed January 2014, traveled with friends
Helpful?
Thank user99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashish R, General Manager at Fairfield Inn Mission Viejo Orange County, responded to this review, February 6, 2014
Dear User 9999,

Thank you for choosing Fairfield Inn, Marriott for your recent stay in Mission Viejo, CA. It was a pleasure to have you as our guest. We do try our best to make sure that our guest arrive to a nice clean and comfortable environment. Unfortunately our beds do not meet to your expectation.

Our beds are approved by Fairfield Inn. We apologize that we could not meet your expectation.

We hope to see you again soon. Thank you for your feed back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
595 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
Reviewed February 1, 2014

I always stay at this hotel when I work in this area.It is very clean quiet for a great nights sleep with comfortable beds. But the best is the front desk I stayed there 12 nights and every night when I returned they acted like they were so happy to see me.They are great with directions etc.It is in a great location next to shops of Mission Viejo and many great restaurants right off highway 5.It is 20 minutes from John Wayne airport. They do have a complimentary breakfast but nothing special. It is close to Laguna Beach and San Juan Capistrano.

Room Tip: Ask for a room not facing the highway it is prettier looking at the pool and very quiet
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bridgetpianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pie Town, New Mexico
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 28, 2014

I've stayed here 4 or 5 times when visiting friends in San Juan Capistrano. It's always clean, well-kept, quiet, accommodating staff, and I always get a good night's sleep. It appears they've recently renovated the place with new carpet and new furniture in the common areas. The rooms are a bit smaller than what you'd get with an average Holiday Inn Express, the beds are doubles (not queen), there's no fridge or microwave, and it's a bit close to the freeway. I don't hear much freeway noise because the fan on the heat/air conditioning tends to drown it out with white noise. The bed size didn't bother me because I was travelling alone and they're certainly big enough for one person. I'll stay here again during my next visit to the area.

Stayed January 2014, traveled solo
Helpful?
2 Thank JFawl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ynez, California
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 21, 2013

This is our 2nd stay at the Fairfield Inn. We visit our son who lives in Laguna Niguel and found the property had renovated since we came last. Rooms were clean and new! Pleasant front desk staff. Great breakfast with alot of options!
Easy freeway access to all surrounding areas. We chose a room on the bottom floor near the front of hotel and no problems with noise.
We will definitely stay again!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank River Grill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2013

My one night was great. Easy check in and the room was updated and clean. The bed was comfortable and all the amenities in the room were in working order. The room was on the small side, but I was by myself, so that did not cause any issues. I am sure they have larger rooms is more guests are needed per room. I went down to the lobby for breakfast at 9:30. I noticed the sign that said breakfast was from 6 - 9. They were cleaning up, but there was still some items left out and they was no issue with me grabbing a couple of items and taking them to my room.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RSquared_SD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn Mission Viejo Orange County

Property: Fairfield Inn Mission Viejo Orange County
Address: 26328 Oso Pkwy, Mission Viejo, CA 92691-5641
Phone Number:
Location: United States > California > Orange County > Mission Viejo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Mission Viejo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn Mission Viejo Orange County 2.5*
Number of rooms: 146
Official Description (provided by the hotel):
Explore South Orange County from our Fairfield hotel. NEWLY RENOVATED HOTEL and recipient of the TripAdvisor 2013,2014 Certificate of Excellence!! At Fairfield Inn - Mission Viejo, we jump-start your day with a Complimentary Hot Breakfast featuring scrambled eggs, sausage or bacon & fresh waffles. Breakfast is served daily Monday-Friday 6am-9am and Saturday-Sunday 6:30am-10:00am. For your convenience, we offer amenities such as in-room coffee brewer, hairdryer, iron/board, free local calls, free cable channels and Pay-Per-View movies for your entertainment. In addition, we urge you to take advantage of our State of the Art Exercise Facility which includes free weights and weight bench. Relax and end your day as you unwind in our outdoor swimming pool and whirlpool spa. We also offer a complimentary shuttle based on availability within a 5 mile radius. Lastly, you may rest assured that our friendly, accommodating and knowledgeable staff will provide you with superior hospitality throughout your stay. ... more   less 
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Also Known As:
Fairfield Inn Mission Viejo Orange County Hotel Mission Viejo
Fairfield Mission Viejo
Mission Viejo Fairfield Inn

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