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“Disappointing”

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Ayres Hotel & Spa Mission Viejo
Ranked #2 of 4 Hotels in Mission Viejo
Certificate of Excellence
GreenLeadersGold level
Denver, Colorado
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disappointing”
Reviewed December 19, 2012

Such a promising start. The exterior is beautiful Adobe-style and the structure sits up high on a bluff. The lobby is well appointed and the front desk staff are attentive and made an accommodation for my early check in. It's a non-smoking hotel and you are required to sign a sheet that warns smokers of a large fine if they smoke in the rooms, Once I arrived to my room, and opened the door, there it was, the smell of old, stale cigarette smoke. Since there were no other rooms ready, I decided to stay. The furniture in the office area is cheap; I pulled the door open looking for a pen and paper and it was a faux door and fell off. Later I called room service and no one answered. I was told to leave my name and order and would be called back. Good luck keeping your room at a comfortable temperature. The thermostat is impossible to figure out. The free breakfast was average; powered eggs, limited meat choices.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karl4Hawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Rancho Santa Margarita, California
2 reviews
Reviewed December 14, 2012

The hotel is fine, it is clean and the bedding is comfortable. I found the staff to be less than memorable. When I booked the website said that they offered shuttle service. I stayed at the hotel to be close to the location of a holiday gathering. When I asked to utilize the shuttle service (distance less that 2 miles from hotel) I was told that it was only for corporate guests and within 3 miles. I said that wasn't made clear on the website that is was exclusively for corporate. I also said I just needed to go less than 2 miles. I was denied shuttle service. This was frustrating for me. The man who checked me in was cold and impersonal. I think paying almost 150.00 for the evening, a bit of customer service is expected. In the future I will seek another property to meet my needs. Also the TV reception was poor, although I wasn't there long enough to watch much.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Hramsey21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Mission Viejo, responded to this review, January 3, 2013
Dear Hramsey21 -

Thank you for your candid review of our hotel. While I am pleased you found the accommodations comfortable, I apologize for any inconvenience caused by the shuttle service. Though the shuttle is intended for corporate guest use, the service should not have been denied you and I am sorry for this. I have already spoken directly with the necessary team members to ensure against this in the future. I have also notified the corporate team of the error on the website. It is being changed to more accurately reflect our services. Again, I am sorry for this issue and hope you will reconsider staying with us in the future.

Sincerely,

Didi Shields
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davie, Florida
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 14, 2012

We truly enjoyed staying at the Ayres Hotel. Very accomodating and an excellent staff. The complimentary breakfast was very good quality. The premise were kept very clean. The pool was also very well kept.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Mission Viejo, responded to this review, December 3, 2012
Dear Robert -

And we truly enjoyed having you! Thank you for choosing our hotel for your stay and for your positive review. We are thrilled the cleanliness of the hotel and the various amenities made for such an enjoyable visit. We look forward to welcoming you back very soon.

Sincerely,

Didi Shields
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 30, 2012

We have been at "Ayres Hotel & Spa Mission Viejo" hotel last weekend. Very pretty European -style hotel with very clean and comfortable room. My daughter was happy to find 2-nd TV in the room :) Good breakfast, free WiFi, working place with comfortable chair. Staff was very friendly and useful. We'd stay again. Thank you!

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelgaK18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 29, 2012

We stayed for just a couple of days, and it was great. We went to Disney's Halloween Party, and this was just far enough away to give us a break from all the craziness. The rooms were big and clean and the breakfast was great. Room service was awesome, and very inexpensive. The staff was wonderful!!!!

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank grooveooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Mission Viejo, responded to this review, November 8, 2012
Dear Grooveo -

It was such a pleasure welcoming you as our guest recently! I'm thrilled we had the chance to be your choice of accommodations when visiting Disneyland and that we were able to provide a bit of relief from the craziness of Disneyland and the surrounding area. We are very appreciative of your recommendation and hope to welcome you back very soon.

Warm regards,

Didi Shields
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxnard, California
1 review
Reviewed October 19, 2012

I really enjoyed my brief stay here. Warm welcoming staff always polite and professional. Very clean property and decent food too. Beds were very comfortable and decor was modern and very simple but nice. All an dall a very pleasant experiance

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Mission Viejo, responded to this review, October 29, 2012
Dear Danielle -

Thank you so much for your positive review and for choosing our hotel for your stay. I am so pleased the cleanliness of the hotel and the comfort of your room met your expectations. We are very grateful for your recommendation and hope to welcome you back soon.

Sincerely,

Didi Shields
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario, California
Level Contributor
4 reviews
Reviewed October 10, 2012

We only stayed one night to attend a wedding nearby. So I can't say I can rate all this fine Hotel has to offer. But I can relate my experience. Check in was quick and easy. I noticed how clean the lobby was, as well as the corridors to our first floor room. The room was perfect for what we were doing. I wouldn't want to stay a week there but for a day or two it would be great.
Breakfast was amazing. They had quite a lot to offer. I grabbed scrambled eggs, potatoes, and sausage for my wife and took that to our room. Then went back and got the same for myself. Plus coffee and orange juice. I didn't want to overdue it but I sure could have, there were many other options.
Checkout was short and sweet. I have never stayed at a Ayres Hotel before but would now search one out anywhere I stayed.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomsOnVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AyresHotels, General Manager at Ayres Hotel & Spa Mission Viejo, responded to this review, October 29, 2012
Dear TomsOnVacation -

It was an absolute pleasure welcoming you, if only for a short visit. Thank you so much for giving us the opportunity to introduce you to our hotel chain! We relish the chance to make a fantastic first impression and I am thrilled we were able to make your stay exceptional. Hopefully you will have the chance to visit us again soon.

Warm regards,

Didi Shields
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ayres Hotel & Spa Mission Viejo

Property: Ayres Hotel & Spa Mission Viejo
Address: 28951 Los Alisos Blvd, Mission Viejo, CA 92692-5934
Phone Number:
Location: United States > California > Orange County > Mission Viejo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Mission Viejo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ayres Hotel & Spa Mission Viejo 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
Ayres Hotel & Spa Mission Viejo combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name.You’ll find all of the luxurious guest rooms at our Mission Viejo hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and Wifi, iHomes, hairdryers, curved shower rods, and hookless shower curtains. And every morning you will start your day right with our complimentary full American breakfast. Ayres Hotel and Spa Mission Viejo welcomes travelers with all the modern amenities you have come to expect from the Ayres name and all of the exciting business, recreational, and entertainment attractions South Orange County has to offer. Take in the exquisite views of Saddleback Mountain by hiking or mountain biking on one of the mountain's many scenic hiking trails. Relax with various spa treatments, like an Aromatherapy Massage or Chocolate Body Wrap, available at the Athena Day Spa located inside the hotel. Or indulge at the Modjeska Bar and Grill also located within the hotel. The on-site restaurant offers various types of cuisine including burgers, pasta, and ribs. Nearby, the Irvine Spectrum offers various entertainment possibilities encompassing shopping, dining, an IMAX theater and cinema, and the Improve comedy club. ... more   less 
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Also Known As:
Ayres Hotel And Spa Mission Viejo
Ayres Hotel Mission Viejo

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