Great place to stay

Name: Great place to stay
Item: Extended Stay America - San Jose - Milpitas
Rating: 5
Author: robertgK3352IG

Review of Extended Stay America - San Jose - Milpitas

Reviewed November 19, 2017 via mobile

Great hotel with a wonderful staff. Have been here for 5 months and have had a excellent experience. Joanne Karla and Madelene have been wonderful I would come back anytime. I would recommend anyone to stay here if they are in the Milpitas More

Date of stay: June 2017

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RajendraIndore wrote a review Oct 2017
137 contributions
Good clean spacious, Wi-Fi issue
Stayed here for a week on business trip. Good spacious rooms with self contained kitchen. Rooms are cleaner. However, Wi-Fi connection was really bad. Needed to pay extra for the internet. Location is decent. Grocery stores around. Restaurants are around.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ksm209 wrote a review Sep 2017
32 contributions
Sleep in your car, you're safer
Would give zero stars if I could. Woke up at 2:30am to feel something crawling on me...bed bugs all in my bed and bites on me. These are not even small ones, they are very visible. Called downstairs, no answer at front desk. I go down stairs and there is a note at the front desk saying no one is available. Call the help number given, no answer. Left a note at the front desk for a call from the manager. I would have fled instantly but I'm here for a work conference and need to shower and get ready for the day. I'm leaving my bed clothes and my new expensive pillow. They are casualties of this horrific place. And this crappy room was $250 a night. You'd be better to sleep in your car!
Update: upon fleeing the room at 6am, still no manager--housekeeper said manager does not come on duty until 10am; the manager called at 10:30am and said he would have to go investigate; still have not received a phone call back.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
bearfeeder wrote a review Aug 2017
45 contributions4 helpful votes
Cockroaches
There were cockroaches in the room. I asked for and received a refund, left the property and found another hotel. Apart from the bug infestation, the hotel was poorly maintained, dark, and generally awful.

Avoid like the plague... 'cause there may be bugs carrying the plague in this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HopALongHari wrote a review Aug 2017
27 contributions25 helpful votes
Tired and worn.
This chain had its heyday in the 90s and 00s and has been since surpassed by newer extended stay and business traveler chains.

Cons: Wear and tear on everything
No oven
No dishwasher
Minimal kitchen supplies
No trash can in the bathroom
Front desk is over extended
Very hard to get help
Almost no amenities
Motel breakfast

Pros: Room is decent size (bigger than Larkspur)
Internet is decent
Rooms are average noisiness
Bathrooms have fans

I'm actually impressed the microwave still works. It looks like 90s or even 80s vintage. I not only stand back when I'm using it but also make extra sure I've turned it off before opening.

The other person staying HATES it. Said it was trashy and bootleg and other people staying are swarthy and degenerate. He witnessed a huge fight between a guest and the front desk. People steal trashcans out of the rooms here. I've called the front desk 2x and no one picks up. The staff is nice but they are understaffed and corners are cut on amenities.

Even for the area this place is not a great value but there is worse out there. I think it's perfectly serviceable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LikesToEatOut3 wrote a review Apr 2017
3 contributions
Digusting and Unsafe
I checked in around 8:30 pm. I was staying for three nights. First, they give you an almost unrecognizable photocopy of kitchen equipment, cutlery, etc. and ask you to put an x on what you might need (like a glass!). Second, they put a woman traveling alone in a ground floor room that has externally-facing doors...that should've been my first warning. The room smelled awful...like someone had lived there for a month and had been cooking fried food. I should've just asked for a new room at this point but I didn't. Then, a homeless person knocked on my door asking to be let in. I told her to go away and called the front desk. She "had to call the manager" (there is no manager on site after 7pm). The manager apparently tried to call my room, but the phone never rang. I called back after about 10-minutes and again asked to be moved to the main building on the second floor. After another10-minutes, I called the front desk again. The manager apparently said that they wouldn't move me. The homeless person came back two more times! The third time, the person said that she had just been released from prison! Another call to the front desk and there was NO ANSWER so I called the police. They showed up, walked me to my car and the hotel is theoretically processing a refund.

I would NOT stay at this place ever again. It's smelly, dirty, old and needs some serious renovations and most importantly, is unsafe. Besides random homeless people knocking on doors, there were wires hanging out of the wall where the smoke detector should've been.

The general manager's name is Rohit Sharma and apparently, he doesn't find it important enough to move a guest to a different room when her safety is threatened. He should be fired. I plan to file a complaint directly with the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.