very bad experience of poor service, bad rooms and lobby, very poorly maintained facility and not clean.
Lack of service and lack of repairs
Very slow service at desk and no answers on phone, phone can keep ringing forever but no employees are available.
Broken items are not repaired or maintenance is very bad. Can not even understand that in USA, Hot is on left side and cold is on right side.
BestWestern.com
Official Website
So the one thing I like was the shower pressure, in my room the pressure was good and it had hot water. It is a basic place but comes with a kitchen, fridge and microwave. Fridge was alittle outdated and dirty on the outside. Stains on the bed cover that goes over mattress. No water bottles in room just a very basic place. Good for a 2 day stay or over nighter. AC sucked had to sleep with the window open just to get air and lucky for me I brought a Fan with me. TV is small but does have show time. Comes with 2 tables that help if u need to use your laptop.
I booked a room in line with my corporate travel service. When I arrived at 1am after a long day if travel, they indicated they were oversold. The manager never came down but had the clerk diliverjnf messages. They sent me to a sister hotel several miles away who knew nothing about the issue. They eventually got me a room at twice the price. I am still trying to resolve the billing.
I have been in a lot of hotels in sillicon valley during mote than 20 yeras. This is the worst. Dirty, bad smelling, no room service at all, poor maintenance...
No restaurant/bar
I do not recommend it at all
Your review recently caught my attention. I am disappointed to read the lack of service you received and the cleanliness issues you endured during your stay. In response to your feedback, we will be conducting more in-depth training to make sure cleaning, maintenance, and customer service are up to par. Thank you very much for providing us with feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Front desk personal were very friendly and helpful.. I was staying for a month so kitchenette was really nice along with laundry room at hotel was convenient, they also offer kitchen supplies if you need which was nice...I ate quite a bit of meals from my room saving me quite a bit of money, I'm know ill be back at 2 to 3 more weeks in the next year and will defently call this place 1st!
We appreciate you taking the time to write a review and for choosing to stay with us. Your approval on the friendliness of our staff and the amenities provided, especially the full equipped kitchen, is much appreciated. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
The front desk was unprofessional. The hotel smelled like old takeout food. We called the front desk three times requesting an extra towel and bed sheet and no one ever brought them to our room.
We will never return.
Is there an option for zero stars?
