Most Definitely Coming Back

Name: Most Definitely Coming Back
Item: Extended Stay America - San Jose - Milpitas
Rating: 5
Author: Anna H

Review of Extended Stay America - San Jose - Milpitas

Reviewed September 2, 2016 via mobile

I love my experience here..so far the receptionist is super nice and helpful the room is perfect size its quiet and comfortable the stores are close by you can walk the area seems nice and quiet as wellMore

Date of stay: September 2016

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patricia49er wrote a review Aug 2016
91 contributions10 helpful votes
Do not stay
I had to come stay because I was displaced from my home due to water pipes busting. I'm a disabled senior woman. I need a kitchen area to cook and feel a little like home.
First the 2 front doors are not handicap accessible. I had to try and hold open and carry my belongs too.
I prebooked a handicap room, I got no help getting or carry stuff to my room. You need to pick up all you kitchen supplies at front desk.
My disabled room was on 3rd floor, at the end of the long walk way. No easy if walking is an issue.
The room was old, dirty, windows, didn't open, phone didn't work. Reported all this to front desk. Maintenance sause it would be repaired. I left for 2 hours, when I returned, nothing fixed.
I used the toilet, unknown to me, the seat was loose. I got a bad injury. Called from desk, manager was gone, leaves by 4:30 pm. The clerk on call moved me to the room next door.
I walk into 2nd room, a bit cleaner, but toilet was broken here too. I was told I could stay here, or go back to other room, really !!! I was told maintenence could not come till morning. I ended up having to track maintenance down in the morning to fix. Other things in room still not fixed.
I have been here going on day 8. Management has not come and said sorry that I got hurt. I've had to go to a doctor 2 times already due to blood clot from injuries.
The cost of this room is very high, I would expect better sevice and quality. They are not disabled or handicap friendly, not matter what website says.
Also the noise and traffic of locals is a lot on weekends.
I had to call front desk to report a woman screaming for help at 11:30 pm. On the good side, local police come fast.
My last advice, do not stay here, the only reason I'm still here is I can't go home for another 2 weeks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ralph B wrote a review Aug 2016
2 contributions
"Cheap everything"
Positives: quiet location, easy to get everywhere and staff tries.
Negatives: Everything is cheap and feels old. A lot of things didn't work right (toilet flushing, remote missing), room was musty/smoky odor and breakfast is as bare minimum as you can get. The price is very good for the area, but still you expect more - felt like a one star place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
missguinness wrote a review Jul 2016
81 contributions33 helpful votes
Dirty, Stinky, Stay Away
This place could be decent...if they ever cleaned it properly. From the moment you step into the hallway, you're greeted with nasty smells, and it only gets worse once you're inside your room. I would describe the smell as a combination of curry powder and cigarette smoke.

The room itself was not in good shape either. No nightstands, the dresser was missing its drawer pulls, bathroom vanity appeared to have some serious water damage, and when you take a shower it drains very slowly due to the drain being clogged. There was a pile of long, black hairs which looked like they had been swept into the corner of the bathroom but then just left there on the floor instead of being picked up and thrown away.

We were only at this property because my husband's company had made the reservation and booked us here. If they ever try to put us in this hotel again, we will go someplace else at our own expense. It's not worth staying here even when it's free!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
S_Luthy wrote a review Jun 2016
1 contribution
Great Place, Great People
This is a great place, friendly staff, and has a kitchen area with a full size fridge. I Stayed here for around 3 months and any time I needed anything Shamil took care of it right away. I was able to save money by cooking my own meals, and not eating out at a restaurant all the time.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
cathythuly wrote a review Jun 2016
1 contribution
Staff friendly, good place to stay!
Hotel located right off 680 and Calaveras Blvd, near with Safeway shopping center and lots of restaurants in walking distance. Staff are charming, they'll do their best to make you satisfy. Breakfast every morning with coffee, hot chocolate, oatmeal, tea, fresh fruits, muffins, granola bars,...
Rooms are nice and clean, full kitchenette, quite environment...good for family vacation.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.