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“Quality Property, but Can Be Noisy”

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Hilton Garden Inn San Jose/Milpitas
Ranked #3 of 20 Hotels in Milpitas
Reviewed June 2, 2014

We booked a last minute stay at this property due to a recent family death. It is a nice property that is close to restaurants and some shopping. It is also close to Cisco and Sandisk as well as other tech companies. One thing to be aware of is the backside of the property is close to highway 237. Our room was noisy in the morning on a workday due to all the commuter traffic on 237 and the roads leading to it. It was a reasonably cook morning so the AC was not running as a white noise generator. The bed was firm which my wife loved and it had normal pillows. Sounds like a weird comment, but we ran into other hotels in the area that had small square pillows. Easy accessible parking was limited in front of the property due to a hedge that seperated some common parking with another hotel. The parking was not well lit on the backside of the hotel. Overall it was a nice stay with friendly and helpful staff.

Stayed: June 2014, traveled with friends
Thank Technojerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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314 - 320 of 539 reviews

Reviewed May 30, 2014

I have stayed several time in different Hilton Garden Inns in Florida and California. They all offer the best cost benefit ratio. This is not the exception. Everything worked well. people are friendly and attend all requests. They are well located.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Jorge C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

Stayed at Hilton Garden Inn Milpitas on a spring break trip with our two children. Location was great, but the breakfast service was halted about 30 minutes prior to the posted time. When we asked why the kitchen was closed early, the staff said that the kitchen manager told them to do so. Poor excuse! I complained nicely to the hotel manager and she said she would talk to the kitchen manager. The next day the problem was fixed. I'm glad that they listened to us and the 10 other customers who complained. The food was good when the kitchen was open for breakfast. We've stayed at this location many times in the past and each time the AC/heating unit in various rooms was VERY loud. It was difficult to get a good night's sleep if it was on. If it was off, the room became extremely stuffy. I'm not sure what can be done to fix this problem short of a total overhaul of the AC/heating system. Please Hilton Garden Inn management, spend a night in one of your rooms and experience this for yourselves.

  • Stayed: April 2014, traveled with family
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Thank Ufilsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2014

While making reservations, I made the mistake to include breakfast for a few dollars more. Upon check-in, I indicated my reservations included breakfast. The clerk stated that is only available at Embassy Suites. I know the Hilton Hierarchy and what is or is not included. I tried to explain I had purchased a breakfast plan. He would have none of this. Don't waste your time.

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2014

traveling on corporate trip and with a confirmed reservation I was told there was no room available and dealt with very inexperienced staff. After a long week I tried to catch shuttle to the airport and was told it was not available, that driver was on another trip. After waiting 30 minutes the driver told me sorry I didnt know you were out here waiting, I've just been sitting in the back.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle O, General Manager at Hilton Garden Inn San Jose/Milpitas, responded to this reviewResponded May 21, 2014

James,

I’m sorry we were unable to accommodate you during your recent trip through our area. We strive to accommodate 100% of our guests but overbooking situations can happen. Please accept our apology for the unfortunate circumstances on the shuttle as well.

Kind Regards,

Michelle O'Brien
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2014

Stayed here while on business. The room was outstanding and very quiet. The bed was very comfortable and the air conditioner worked very well. The bathroom was very clean and nice. The breakfast was very good. The drinks at the bar were a little expensive, but I would stay here again.

  • Stayed: May 2014, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2014

A very average hotel for the price I paid, which was around $215 per/night. But other wise it has good access to a variety of restaurants and it was fun to try some different cuisines during my last stay.
But the in house restaurant and breakfast is not good at all and is very limited in menu. Overall staff and cleanliness is also not worth writing, just about average in all respects.

  • Stayed: March 2014, traveled on business
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Thank sourabhbando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn San Jose/Milpitas

Address: 30 Ranch Drive, Milpitas, CA 95035
Phone Number:
Location: United States > California > Milpitas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Milpitas
#3 Business Hotel in Milpitas
#4 Romantic Hotel in Milpitas
#4 Family Hotel in Milpitas
Price Range: $116 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Jose/Milpitas 3*
Number of rooms: 161
Reservation Options:
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Also Known As:
Hilton Garden Inn San Jose/Milpitas Hotel Milpitas
Hilton Garden Inn Milpitas
Hilton Milpitas
Milpitas Hilton

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