While expectations were low for this one star extended stay I would have been totally dissatisfied if not for the Courtyard next door.
While initally pleased that the room had both a queen bed and sofabed (unclear on website) we were disappointed to find that after trying to connect to the internet for over an hour that the service was down. We were not notified at check-in.
We were forced to use the internet (1 computer no free wifi) at the Courtyard next door. This was a major inconvenience as we were not the only ones who had booked this property mainly for the internet connection as we needed to book travel arrangements.
We booked a one night stay as stopover before heading in to San Francisco and while I was able to enjoy the Great Mall from 10 am my friend was unfortunately awakened by an overzealous houskeeping staff at around 11 am to ask when we would be checking out even though the website states noon check-out and I had confirmed that with the reception while complaining about the lack of internet service.
Actually received better service from the staff at the Courtyard than at the property where I had a room.
- Free Wifi
- Free Parking