We stayed at the Sheraton San Jose with family for five nights. We had the Cabana Suite, my sister had the Tower Suite, and my brother stayed on the Club Floor.
Location was great for us. The hotel is a 3 minute drive to Chinatown which had a ton of food. Just over the freeway is a Walgreen's and whatever else you need. It is sandwiched between a ton of businesses but venture out and look around. If you do not have a car, it would be difficult to get around unless you plan on eating in the hotel. We did not eat in the hotel.
Staff was amazing and greeted me with Mrs. (and my name) every single time. The grounds are very nice and the staff is always hard working to keep it clean. I have never stayed at such a fully staffed hotel. The employees seem to enjoy working here. The pool is wonderful, clean, and not too cold to swim in. There is no hot tub. On our last day some ducklings got stuck in the pool so the staff worked hard at getting them out carefully.
Cabana Suite (our Suite)-
Large sleeping area with separate living. We had two queens and the couch pulls out into a full size bed. This room can sleep six if you do not mind sleeping on the very uncomfortable pull out bed. We finally rolled the bed back in and my daughter slept on the couch. There was a small refrigerator and coffee maker with complimentary coffee. There is no microwave. The furniture looked new and was of nice quality. The ample drawers were very nice. Parking is below the room so you must walk up a few stairs but easy to pop in and out. Very large vanity area separate from the shower and toilet area. The room has a good sized balcony that overlooks the pool. The room was plenty big if you needed a space for family to meet up. This room is larger than the Tower Suites. It had ants. See details below.
Same description as above but smaller in size so there is less room to move around in. Clean room. Parking is in the general area.
Typical Sheraton room but located on the Club Floor. Room was clean. Lighting was terrible. The Club Floor breakfast was only pastries and fruits served Monday through Friday. Open 24/7 but not impressive or worth the upgrade.
Ants- The rooms are clean but our bath area had a handful of spastic ants so the staff while we were were gone to spray. The staff was very apologetic. It only made the situation worse and more ants came. They offered to move us to another suite and also offered staff to help us move. I checked the room out before we moved and the other suite had more ants. We decided to stay in our room and kill the ants when we noticed them. We kept our luggage off the floor and not near the bath area. They were localized to the bath and toilet area. The kids were freaking out for about a day and then the next day I found ants on our bed linens. They probably got transferred there but we were being careful. I called the office again, this time upset because our clothing now had ants in them. The kids were not happy. They asked what they could do to make us happy. I explained that they should not book this room after we leave because it would not be right to put someone else in the same situation. The staff explained to me that Ants are a regular nuisance in the Cabana Suites and they know they are there. They spray frequently. That infuriated me. I am not a fan of spraying toxins where my children sleep and the fact that this situation happens all the time?
In good nature, I can not give a quality rating because they are just covering up the problem. This is a shame because the grounds are beautiful and the front staff went above and beyond trying to make us comfortable.
- Official Description (provided by the hotel):
- Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more less
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- Also Known As:
- Sheraton Milpitas
- Milpitas Sheraton