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“Updated rooms for a great value”

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Sheraton San Jose Hotel
Ranked #4 of 20 Hotels in Milpitas
Certificate of Excellence
Boston
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Updated rooms for a great value”
Reviewed June 30, 2011

I stayed at this hotel for two nights in one of the club suite rooms, and was pleasantly surprised by how new the rooms looked and felt. It looks like this hotel recently underwent a renovation that replaced most of the beds, desks, TVs and furniture. The bathrooms were also large, spacious and clean. For the rate that I paid, I felt like I got excellent value for my stay, and would return the next time I was back in San Jose. The hotel is also easily accessible to several major highways, which made it very easy for me to get around the bay area.

Room Tip: SPG members get rooms on higher floors
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  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JayDeeEm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review, July 11, 2011
Thank you for taking the time to comment, we love hearing about your experience. Our rooms aren't quite new, but we are very proud of the commitment and pride our team takes in keeping them looking that way. I also appreciate that you found our hotel conveniently located. We often hear that we aren't close to anything (other than major silicon valley business headquarters). We like to think that we are central to everything.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
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English first
New York, NY
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 23, 2011

The Sheraton San Jose, which is a 10-minute drive from downtown San Jose in an office park, is a pleasant enough hotel. The pool area is nice, the beds are comfortable, the staff was pleasant, and the room was very clean.

However, the hotel seems eager to add small fees to the bill in as many ways as it can. For example, there is room service and a small restaurant but they are quite overpriced for what they offer. (At a 5-star hotel, I might expect to pay $6 for a breakfast muffin, but here the muffin seemed to have come straight out of a box, which left me feeling ripped off.) The only possible justification for the food prices was that there were no restaurants within walking distance and the hotel knew their guests had no other options. I had a similar experience when I carelessly drank the bottle of water provided on the hotel room table before noticing (in tiny print) the $4 price tag attached. Likewise, the wireless in-room internet was $10/day, a service which is basically a necessity in Silicon Valley. (There is also internet at a tiny desk in the lobby, but that is certainly not convenient.) All these little fees added up (quite literally) to me feeling less than enthusiastic about the hotel in general.

For a business trip where someone else is paying, this is a fine hotel. For anyone else, proceed with caution.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank field-guide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review, July 11, 2011
Thank you for sharing your impressions of our hotel. I'm glad to know that you enjoyed the room and that our team made you feel welcome and well cared for.

I'm sorry you felt that additional services were not clearly disclosed. Unlike some discount chains we do offer in room internet at a fee. It is ultra high speed, managed secure and is reliable for those who require VPN access. Wireless is alway offered for free in our public spaces as well as at our Link @ Sheraton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, MA
Level 6 Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed January 31, 2011

We booked this through a third party site so we got it at a great discount - Milpitas is out of the way if you want to be near San Jose - but if you don't mind being out of the hectic area of SJC - it is perfect. Our room was quiet, luxurious and the beds were very comfortable. It was a fantastic night and the staff were very friendly and helpful. As with most Sheratons you pay for Internet unless you are a member ... but with the savings it was worth the $10 investment. The hotel seems to cater to tour buses but they arrive late and leave early and we heard nothing ... Highly recommend the hotel. Very nice!

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tuppstuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed December 24, 2010

As soon as we reached the Front Desk we knew we were going to have a pleasant stay at this hotel because of the "big" welcoming smiles that we got from the staff (Diana and Stanley). The lobby, small but very qute, is designed to make you feel at home, with FREE internet access. When we checked in our room we were surpised to see how large and modern it was with what it seemed to be new furniture, large HD TV screen and a panoramic view of the grounds; loved it!!!! When we realized that maybe our remote was missing we called the front desk and Diana was very happy to send us one in 5 minutes. She called back in 10 minutes to make sure we got it!!! Now that's what I call "trained well" staff. The bed was extremely comfortable and the breakfast was great. We would stay here again any time and we will tell all our friends about the Sheraton San Jose in Milpitas.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viking0122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Texas
Level 6 Contributor
103 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 22, 2010

My wife and I stayed at this hotel for 4 nights in early Dec. 2010. As written in other reviews, the staff there is friendly and top-notch. Meals arrived in a timely manner and the rooms were clean. The only things that I did not like were: (1) High-speed Internet is not free ($9.99/day, take your smartphone and use the Internet from it, 3G/4G available) and (2) The air conditioner sits right behind the chair at the desk and IT BLOWS COLD!

The price is great for the area, and is conveniently located off one freeway and only a couple of miles from another.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank provoshane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Vista, Arizona
1 review
Reviewed December 17, 2010

A young deskclerk, Stanley, greeted and attended to me after a grueling trip to San Jose. I was hungry when I checked in, so I asked Stanley if he could take my bags to my room while I went directly to the restaurant. Stanley was eager to oblige and went out of his way to make my first nite relaxing. Sheraton San Jose has excellent staff as exemplified by individuals like Stanley.

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IMeMine1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, Canada
1 review
Reviewed December 8, 2010

Just realized how online reviews affects traveler's decision making as to where they stay now a days. I've been travelling for work for 10 years now and my stay at the Sheraton San Jose was the best ever. It is just a small full service hotel but I guarantee you that when you go there you will feel special everyday. They are very nice especially the front desk & housekeeprs. They are all trained well---very professional! Front desk will make sure that you will ahve a great stay. The food at the restaurant is ok, did not get much interaction with the staff. I will still recommend this place. Believe me... I've been to the hotel accross this hotel ( I forgot the name) because they were sold out and was horrible!!!
I give this hotel a 10!!!

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paksun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton San Jose Hotel

Property: Sheraton San Jose Hotel
Address: 1801 Barber Ln, Milpitas, CA 95035-7419
Phone Number:
Location: United States > California > Milpitas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton San Jose Hotel 3.5*
Number of rooms: 229
Official Description (provided by the hotel):
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more   less 
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Also Known As:
Sheraton Milpitas
Milpitas Sheraton

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