I had a chance to stay at this hotel in November. The room itself was mediocre. This hotel is in need of an update.
My real complaint occurred when I opened my credit card bill and discovered that the hotel charged me for an extra day due to an early check out. When I checked out, the desk clerk didn't mention anything about a possible charge for early check out. The hotel manager just decided to charge me after the fact without telling me anything about it. There are two charges on my credit card. One for the actual stay which matches the receipt given to me at check out and then another charge a few days later for an additional day. Calling the hotel didn't help to get either an explanation nor a refund.
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- Also Known As:
- Embassy Suites Milpitas Silicon Valley Hotel Milpitas
- Milpitas Embassy Suites