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Embassy Suites by Hilton Milpitas Silicon Valley
Ranked #6 of 20 Hotels in Milpitas
Atascadero, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“good times”
Reviewed August 7, 2013

Another good Embassy Suites experience! The breakfast makes you leave on a positive note! Yay! Love the plants in the atrium. Quick visit. Comfortable bed and pillows. The fold out wasn't that great, though, for the kids. Quiet room for a busy hotel weekend. Lots of visitors. Loved the pool. Splish splash! Our room had a bad odor. We are unsure what the cause of the odor was. We were on the tippy top floor of the place!

  • Stayed August 2013, traveled with family
    • Value
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank time2vacaYAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, September 3, 2013
Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I am thrilled to hear that you enjoyed your stay and were pleased with our complimentary services! I will make sure our housekeeping department keeps an eye on any unusual odor in the guest rooms and really appreciate your letting us know. We hope you consider staying with us again.
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841 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
ceres, United States
2 reviews
Reviewed July 30, 2013

Was happy over all with the Stay! We went to great America so location was good. Lots of places to eat near by. Easy access to 3 major freeways. Lots of kids in the pool area until 10:00PM then adult time 10 to 11PM. Hotel didn't sparkle but was clean enough! I would stay here again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Judi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, September 3, 2013
Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I am thrilled to hear that you felt our location was convenient to freeways, restaurants and the Great America theme park. We hope you will consider staying with us again when visiting Milpitas or the Silicon Valley area.
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Orlando, Florida
Level Contributor
4 reviews
Reviewed July 29, 2013

Our stay was wonderful - great rooms and wonderful service - the staff was very thoughtful and attentive, this is a beautiful hotel with wonderful extra added features - Happy hour in the courtyard was fun as well as a cooked to order breakfast. I would stay here again !

Thanks for a great stay and the start to a wonderful vacation.

Room Tip: Our upper level room was very quiet.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Elizabeth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, September 3, 2013
Thank you for your recent review. We strive to provide excellent customer service and so glad to hear that we were able to meet your expectations with both our service and complimentary breakfast. Thank you for your feedback and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2013

If you are looking for a hotel that provides excellent Customer Service....DO NOT select Embassy Suites Milpitas. The front desk staff was more concerned about full occupancy of hotel and never addressed the issue of room availability for the wedding coordinator and Mother of Bride. Check in 3pm, and advised room not available after 4:45pm and offered complimentary hors d'oeuvre coupon for inconvenience...REALLY! Mother of bride and I were forced to attend rehearsal dinner without option to shower and change clothing. NOT only was this embarrassing and humiliating to us, but only worth a complimentary hors d'oeuvre to the front desk staff...which by the way offers complimentary hors d'oeuvres to registered guest nightly.

  • Stayed July 2013, traveled with family
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Regina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, September 3, 2013
I am very sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. It is very unfortunate that we were not able to deliver on this occasion. I do hope you will consider giving us a second chance in the future.
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A TripAdvisor Member
Reviewed July 24, 2013

I go with family to Embassy Suites on weekend getaways for many years and it seems that through out the year quality of our stay gets worse. ES Milpitas is the worst, when I go to pool with my children, I was ask several questions and look at a log if I am listed! I feel that we are in a prison cell, Really... you have to hire security for my children to use the pool? if safetyness is your concern, why not hire a life guard? It is very ackward to for some guy in uniform manning the pool just to let them they can't jump, by the way we were told that there can't be splashing either, could you believe that? Embassy Suites highly promote its hotel as family retreat and getaway, that's very ironic. There is a male staff that follows me to workout room, this is stupid! I believe because I'm a minority, I observed when a "white" family goes to the pool area with "children" nothing was asked and told to them! This is racial profiling! I will file a complaint against this facility. By the way, I'm not picky with food, but the food here is terrible, all the food is dry! really...crunchy pancakes! pastry is hard as rock!...

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, July 25, 2013
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Myers Beach, Florida
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 23, 2013

Now coming from an Embassy Suites fan, this was just another great hotel. Rooms were nice and large. Hotel staff was attentive and the building was clean. Our room 728 was by the ice maker, but was still very quiet. But beware the teenage party groups that take place in the evening, so try to get a higher room. Also, the pillows we were given were way too soft, so our first night here i did not get much sleep. However, the next day i asked for a thicker pillow, and housekeeping was right on it. On the bright side, breakfast here is WONDERFUL! Omelets made from scratch and french toast made to perfection, yum! I would definitely stay here again. Great work Embassy Suites!

Room Tip: Try to get a room on level 3 or higher, because of pool noise at night. Police guard the pool at nig...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank delta757man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, September 3, 2013
Thank you for taking the time to review our property and for selecting our hotel when staying in the Milpitas area. I am thrilled to hear that you enjoyed our complimentary breakfast and that our housekeeping was able to provide you with just the right pillow! We do hope you will continue to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alameda, California
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 22, 2013

We went to a marriage seminar with our church. I did not have high expectations, but we were actually very impressed. For a mid-priced chain hotel, the room was basic, but well appointed, the bed extremely comfortable. We chose to dine in-room as it was quite late, usually a HUGE mistake. I ordered a burger medium rare (not a big red meat eater, but every once in a while...!), my wife ordered the pea soup. Honestly, it was one of the best soups we have ever had and the burger was cooked to absolute perfection! What a big-time surprise. And that was around 10pm! Very impressive. Great staff and of course you have to love the breakfast in the morning! Well done - I would definitely recommend this hotel if you are doing any business at all around the Milpitas area.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EmbSuites, Director of Sales at Embassy Suites by Hilton Milpitas Silicon Valley, responded to this review, September 3, 2013
Thank you for your recent review. We strive to provide excellent customer service and so glad to hear that we were able to meet your expectations with both our complimentary breakfast and room service. Thank you for your feedback and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Milpitas Silicon Valley

Property: Embassy Suites by Hilton Milpitas Silicon Valley
Address: 901 E Calaveras Blvd, at the corner of Hillview Avenue, Milpitas, CA 95035-5419
Phone Number:
Location: United States > California > Milpitas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Milpitas
#7 Business Hotel in Milpitas
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Milpitas Silicon Valley 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Embassy Suites Milpitas Silicon Valley Hotel Milpitas
Milpitas Embassy Suites

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