Wow! Of all the Embassy Suites I have stayed in, this one has to be the worst.
The good things about the hotel were the location, the wonderful pool area and the breakfast service in the morning. The location is very accessible off of I-680 (but only accessible from the westbound directon of Calaveres ..... you need to make a u-turn if you are heading east bound) and the hotel is not far from shopping as well as the Great Mall.
The bad things about the hotel were the front desk attendants and the overall condition of the room. We arrived at the hotel a little early and were told the room would be ready at 3 pm. We returned and thr room was not ready until 3:30..... we waited because we were told it would only be a 10 minute wait, but it turned out to be half an hour longer. The hotel must receive a lot of negative comments about the rooms. I complained to the front desk about the condition of the room and she was not helpful whatsoever. I told her about the mildew on the ceiling, around the outside of the shower and around the door jambs in the bathroom. I told her about the numerous stains on several pieces of furniture and of the hundreds of nicks on the nice furniture in the room. I also told her about a spill that was not cleaned PRIOR to us checking in. I took pictures and have evidence of these issues, showed two of them to her,but I refuse to post them here. She didn't say anything to me (as in apologizing for the room appearance). She just stated that she would inform housekeeping about the issues..... the same housekeeping that hadn't taken care of these issues.
The "manager's reception" was a joke. The only things they had for light snacks were chex mix and chips. This Embassy Suites hotel needs to take note of the other Embassy Suites and what they do at their receptions.
The pool area was great, but it seems that some parents believe it is ok to leave 10-15 obnoxious and loud kids alone in the pool area,which was against hotel policy. I was with my wife and young son who wanted to enjoy the pool area, but these kids made it awfully tough. Thank goodness the hotel sent in security to make the kids have a parent present.
Overall, this hotel is just not very good. I will probably never return to this hotel. Why would you want to? Embassy Suites and the Hilton Group should be ashamed of the condition of this hotel.
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- Also Known As:
- Embassy Suites Milpitas Silicon Valley Hotel Milpitas
- Milpitas Embassy Suites