When we arrived they did not have our reservations. Not the desk persons fault according to him. Then they sent us up to our room…it was still dirty. When I called down to let them know, the desk person said hey, I was doing you a favor by letting you in your room early. I told him we did not ask for any favors but accepted the new room. When we went into our new room we were greeted by the refrigerator in pieces all over the floor. The front desk guy apologized, again, and then added that it was not his fault, again. We had specifically asked for there room with, advertised as a whirlpool tub. First off the tub was stained and chipped up. When I finely got ready use it, the water did not work. It was after 10 pm so I did not call the front desk, not their fault anyway…right?? When I went to check out and told them about the absolutely horrible experience, they not only told me there was nothing they would do about it, but due to some strange reason with their banks..They would not be able to charge my card until a week later! But once again I was informed..It was not their fault. I have my attorney looking into the legality of them charging a week after the fact..he say’s it sounds fishy. If it is they will be hearing from him soon . I have been in the hospitality management field for over 30 years and have stayed at hotels across this fine country. From Motel 6 to 4 star resorts…this was hands down the worst experience I have ever had. By the way..when I told them that I was going to post this, they said we don’t care..we will just post a response to it….. Go for it..I’m sure we would all like to see what you have to say!
- Official Description (provided by the hotel):
- Welcome to Baymont Inn and Suites in Milpitas! Relax and Unwind at Our intimate, beautifully landscaped, accommodations. Our property is a charming South Bay hotel in the heart of the Santa Clara Valley. Make yourself at home in spacious rooms and suites, with warm, contemporary furnishings, refrigerators, microwaves, and complimentary Wi-Fi. Fuel your day with a free breakfast buffet and unwind in our sparkling outdoor pool and spa tub. Your corporate tasks just got easier thanks to our business center with fax services. Discover key Silicon Valley businesses and exciting attractions, such as the Great Mall, SAP Center, and Levi's Stadium, home of the San Francisco 49ers. From professional sports to wine and food festivals to major corporate enterprises, the San Francisco South Bay is a dynamic destination. Experience it all, while relaxing at our inviting Silicon Valley hotel. ... more less
- Reservation Options:
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- Also Known As:
- Milpitas Park Inn