Horrible customer service. Staff continues to interrupt when guest is simply asking a question. Charges made to AMEX were for incidentals NOT USED that did not appear on final bill but were charged separately to AMEX. Now have to dispute all these charges, taking extra time.
During check in time around nearly 3am on 09/03/17 front desk "Paul" claimed manager on duty, mocked me, indirectly embarrassed me and harrassed, belittled me, made me feel like being an "hiltons" honor member meant really nothing, in fact indirectly made fun of me like as being a member was somthing pointless and meaningless and slammed his managers business card, on the table "said HERE call my manager tomorrow and tell her". No one would have ever believed us for the unprofessionalism we received and how we were being treated, so pulled my phone out and started to record, as soon After i started recording on my phone he immediately durned a 360 degree turn and was completely acting the opposite. I am disappointed in hampton and more so of hilton for allowing this. The room and place was good. But i spent my 2nights in agony and fear that the employee might come for revenge. On check out finally met the manager and she was a sweet lady, she apologized and explained that it was Pauls last shift that night and perhaps why he acted that way. I showed her a clip of the video and she understood.
Overall a nice place to stay, breakfast was crowned and only 1 waffle maker my kids didn't get any. Very nice staff, no one was at the desk when I checked out to voice my concerns too. Hotel was clean my bathroom could of used a lil more love.
We recently enjoyed a three night stay at this conveniently located hotel. We were a bit concerned about its proximity to two major interstates but even though our room faced one of those interstates, we heard very little traffic noise (with the help of a very effective fan). The furnishings were comfortable and quite sufficient for our purpose. Breakfast was good though not quite as expansive as those we have enjoyed at other Hampton Inns. The business centre was handily located just off the breakfast area. Wal-Mart, In n Out burger, and the Milpitas light rail train station were convenient to access. All in all, a pretty good stay.
I choose the hotel for two reasons: location and good review. It exceeded my expectation. Main lobby and room was clean. Staff and Hotel receptionist were friendly and attended to all our needs. We arrived early and was supposed to checked in the afternoon. Our initial plan is to leave our luggage in the hotel concierge. The hotel receptionist managed to look for vacant room and allowed us for an early checked in. It was indeed a relief and comfort for us since some of my colleagues had to change to a comfy clothes because of the warm weather.
