Just stayed this past weekend at La Quinta Inn & Suites San Francisco Airport West because I was travelling to San Francisco on a budget. I thought I had made a good decision as the reviews seeemed good, they allow dogs at no charge, free breakfast, free parking, free WIFI, and a kitchen in my room. However, I encountered several problems with this La Quinta. I am a La Quinta gold rewards member and I have stayed at La Quintas all over the United States (at least 20 nights). First problem was at check in: They do not accept CASH as a form of payment, they will only check you in with a credit/debit card. I do not have a credit card and considering my bank is in NY, i can't just go deposit money to my debit card. I pay cash at every hotel I stay in, never been a problem. I had to wait through several phone calls to talk to the woman at check in, and my room still wasnt ready at 4pm. Had to wait an hour to get into my room after a long drive, and be late to a dinner party!! Second problem: Fleas in my room!! My boyfriend and I were itchy the whole weekend, and left with flea bights. My dog now has fleas, which is going to cost us to treat her and our house. Third problem: The hotel was under construction (remodelling rooms next to us) which made for a very noisy/uncomfortable stay. Fourth problem: The WIFI had no password, and was so SLOW that it could not be used to search the internet. Fifth problem: The hotel smelled like sewege/bad plumbing inside and outside of the room. ***SIXTH PROBLEM: MY BOYFRIENDS CARD WAS CHARGED A $250 SMOKING FEE THE DAY AFTER WE CHECKED OUT, ONLY WE DO NOT SMOKE AND WE DID NOT SMOKE ANYTHING IN THE ROOM. HOUSEKEEPING REPORTED THEY "FOUND SOMETHING SMOKE RELATED" IN THE ROOM. I called the hotel and well as "guest services" and they are giving me the run arround. I just spent $530 to loose sleep at a flea infested roadside airport motel that smells, and I'm not happy at all.
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- Also Known As:
- La Quinta Inn And Suites San Francisco Airport West
- La Quinta Inn & Suites San Francisco Airport West Hotel Millbrae
- Comfort Inn Millbrae
- Millbrae Comfort Inn