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Reviewed August 16, 2019

If you just need a place to crash before an early flight, Aloft isn't a bad choice -- as long as you aren't hoping for room service.

Best thing, for me, is that it is surprisingly quiet for a hotel right next to a busy airport and a highway.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
3  Thank kohr_ah99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Traveler64740640775, Front Office Manager at Aloft San Francisco Airport, responded to this reviewResponded August 17, 2019

Greetings,

First and foremost thank you for your valued feedback. As you stated due to the fact that we are not a full service property, room service is not a option provided to our guest and we apologize if this caused any inconvenience. We hope to see you again if your future travel brig you the Milbrae area.

Thank you.

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Reviewed August 5, 2019

Located at the southern tip of the SFO Airport - just off Millbrae Avenue and next to the Westin - this was originally a Starwood hotel, so now is part of the Marriott family. I believe its niche is with millenial travelers, as it tries to evoke a cool, hip vibe with happy hours, dark hallways, and simple amenities. Being used to the Marriott properties, I was not used to my first experience with an Aloft. They do offer free airport shuttle service. Also, they are in walking distance to the New England Lobster Company - a great place for fresh lobster rolls and fish tacos!

Date of stay: July 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank oceanpalace
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerAloft, Guest Relations Manager at Aloft San Francisco Airport, responded to this reviewResponded August 6, 2019

Hello coeanpalace,
Thank you so much for trying us out for the first time at the Aloft SFO. We appreciate your loyalty with our Marriott brand as we are certainly unique by design. We are glad you took advantage of our airport shuttle and you found a hidden gem, The New England Lobster House near us. We hope you will give us another try.

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Reviewed August 5, 2019 via mobile

Knew taxi for airport was about $40, receptionist even agreed. He arranged a cab, and then we saw good old American hospitality as he ripped us off charging over $70 for the 35min trip. What an absolute joke ! How to take the shine off a holiday on day 1. Thanks Marriott.

Date of stay: August 2019
Trip type: Traveled with family
2  Thank Spinny77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerAloft, Guest Relations Manager at Aloft San Francisco Airport, responded to this reviewResponded August 6, 2019

Hello Spinny77,
Thank you for your feedback with the our transportation choice. We are following up appropriately to ensure this does not happen again. Best,

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Reviewed July 28, 2019

Unfortunately this hotel is going downhill recently, both in management and services. No room services here (confirmed with front desk), no robot, and the staffs here are in short (not enough people to serve customers). So expect everything to be inconvenient, such as check in and any guest requests, etc. The only good thing here is the housekeeping team here. Complete loss of money. Won't return again

Room tip: avoid this hotel at all cost.
Date of stay: July 2019
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Sabrina P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerAloft, Guest Relations Manager at Aloft San Francisco Airport, responded to this reviewResponded July 29, 2019

Hello Sabrina P,
Thank you for your feedback from your recent visit. We are disappointed to learn that you did not feel attended to during your stay, We Strive for providing memorable experience during your stay and provide the best level of service.

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Reviewed July 11, 2019

If you're traveling in/out of SFO and need a hotel nearby, this place is great. Well designed and comfortable rooms, great staff. The only downside is the location isn't convenient for anything else, but the airport. There's also sometimes airplane noise, but I personally like that, so it wasn't a bother. I would totally recommend this hotel.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
2  Thank adamgbass12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GeneralManagerAloft, Guest Relations Manager at Aloft San Francisco Airport, responded to this reviewResponded August 6, 2019

Hello Adamgbass12,
Thank you for great review, we are so happy you enjoyed our design. We hope to see again on your next travel.

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