We've stayed at Mill Creek at least a dozen times since the late 90s and always enjoyed it. The middle aged local couple was always friendly and courteous. This time we arrived after a long car trip and then a hike up Mt.Lassen about 1pm with a load of food in our icebox that needed to be refrigerated. After paying our bill for 2 nights in advance we were bossily told by this teenage girl that we could put the food in the room frig, but would otherwise have to wait in our car until check in time at 4 even though the unit was vacant and ready.
When I asked to speak to an owner about this, a German lady I had never seen before completely flabbergasted me by intead of rectifying this, arrogantly explained like a government bureaucrat why their "policy" could not brook any exceptions no matter how dead dog tired we were and if that meant losing our business so be it! We simply could not accept this kind of rude treatment, cancelled our transaction and left. What kind of way is that to treat customers? Get a clue, you're a business not an authoritarian govt. Agency!
Sure, Hilton may have check in at a certain hour, but they wouldn't make someone sit in the lobby during tha afternoon hours if a room was otherwise ready for him or her. We certainly hope the other owners intervene to rectify this situation before it wrecks their business. At this point, I would have to say try the Mineral Lodge down the road.
- Also Known As:
- Mill Creek Hotel Mill Creek