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“Gift certificates”

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Hampton Inn & Suites - Merced
Ranked #3 of 14 Hotels in Merced
Certificate of Excellence
Arcadia, United States
1 review
“Gift certificates”
Reviewed May 30, 2013

Staff does not know how to properly deal with customers presenting gift certificates. Gift certificates came only in denominations of $50 and $100. When the bill came to $112.86 the staff was not able to give a proper refund of the amount due back. They only wanted to give rewards points for change back. They should have been able to give back a smaller gift certificate, cash money, or a check.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Paul F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammia G, General Manager at Hampton Inn & Suites - Merced, responded to this review, June 2, 2013
Dear Mr. Paul F:
Thank you for choosing to utilize your Gift Certificates during your stay at the Hampton Inn & Suites, Merced. I would like to apologize that the terms and conditions were not pointed out and explained in more detail. The terms and conditions printed on the back of the Gift Certificate state that they are for “payment of lodging” it states, “Cannot be redeemed for cash, and that no money can be returned. As an exception, the hotel offered the HHonors points to be used towards another stay at any Hilton property. We are only reimbursed the amount that your stay equaled as well. I apologize that we were unable to meet your expectations of a Gift Certificate balance refund. Thank you for taking the time to post this review.
Guest Services Manager, Hampton Inn & Suites, Merced
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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417 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
Temecula, United States
1 review
Reviewed May 24, 2013

We had a great stay. Excellent service, staff, and beautiful, clean rooms. We enjoyed the complimentary breakfast, and the fitness center. We will definitely stay here again, if we are ever in Merced, CA.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Eileen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammia G, General Manager at Hampton Inn & Suites - Merced, responded to this review, June 2, 2013
Thank you so much for your feedback! We like to know how we are performing and are glad we met your expectations. We look forward to your return should you find yourself in our area in the future.
In Hospitality, the staff and management at The Hampton Inn & Suites Merced
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A TripAdvisor Member
Reviewed May 23, 2013

excelalnt service for the price. Entire stay, room , food ,and security were very good. Staff were very professional and freiendly and always willing to help in the event of any help that I needed. I would recommand this hotel very much if any one is in Merced to stay in a hotel. Thanks

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yucaipa, Cambodia
Level Contributor
3 reviews
3 hotel reviews
Reviewed May 21, 2013

Very clean and nice accomodations. Not very many restaurants to choose from but overall nice hotel. Pool is a little noisy right next to the fwy but I would stay here again in a heartbeat. The Mexican restaurant across the street is ok, not great.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kristin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammia G, General Manager at Hampton Inn & Suites - Merced, responded to this review, May 24, 2013
Thank you very much for taking the time to let us know how we are doing. We really appreciate feedback so that we can make each stay better than the last. If you are ever in the area, you may want to try a few other wonderful restaurants that we can suggest.

In Hamptonality,
Management and Staff at The Hampton Inn & Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 16, 2013

My employer needed a venue for a small business meeting in Merced. UC Merced could not accommodate, thus I had the task of finding a hotel venue sight unseen. The Hampton Inn & Suites was the only venue that could host our event on the date we needed the meeting space. From the very first phone call until the actual meeting, the staff were very professional & friendly. They answered every question in a kind manner, and assisted with making sure we had a good lunch delivered in for our meeting. Our meeting participants really appreciated the location of the venue.

I am very particular & picky about hotels, and this Hampton Inn was quite a nice surprise. When you first walk in the door, you can see right away how modern & clean it is, along with welcoming smiles from those at the front desk. Everyone offered to assist me with anything I needed throughout my stay. Room was very clean, exceptional bathroom with soft towels & toiletries. Though my room was on the freeway side, it was very quiet. Nice hot complimentary breakfast with eggs, sausage, toast, juice, and make your own waffles, which were delicious. And hot cookies baked upon request. We smelled the sweet cookies baking when we arrived to check-in. (I thought there was a bakery nearby not the hotel baking cookies!)

I'd recommend this hotel to anyone who needs to stay in Merced whether for business or visiting. Thank you to operations & sales manager, Brandon & general manager Tammia for being so welcoming!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gypsy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammia G, General Manager at Hampton Inn & Suites - Merced, responded to this review, May 24, 2013
Thank you so much for taking the time to let us know how we are doing. We pride ourselves in taking the extra step to ensure our guests are 100% satisfied. This is something only the Hampton Inn & Suites brand stands by.

Your group was a lot of fun. The event was beautiful, the food was great. I can't wait for next year. Let me know when we can start planning. We want to wow you again next year!

Sincerely,
Management and Staff at The Hampton Inn & Suites
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West Cork
Level Contributor
64 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 25, 2013

We stayed here last week. The room was comfortable with coffee and free wifi. We had a good breakfast with our first attempt at making waffles! The staff were very friendly, attentive and helpful. The hotel was clean and welcoming. We were visiting to go to Yosemite. It is an ideal place to stay if you are not going to stay in the park itself. The town has every amenity and we enjoyed Merced Fruit Barn. It was great to see all the almonds, pistachios, dried fruits and a myriad other crops that are grown locally in the Central Valley. We enjoyed our visit to this hotel.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suewestcork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammia G, General Manager at Hampton Inn & Suites - Merced, responded to this review, April 27, 2013
We appreciate the time you took to give feedback regarding your most recent stay. We are so pleased that our hotel met your expectations and that your experience was a pleasant one.

Thank you again, we look forward to seeing you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, Nebraska, USA
Level Contributor
52 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed April 15, 2013 via mobile

I like to stay with the Hilton Brand companies and this hotel offered all of the usual amenities that come with this hotel chain. There was nothing 'over the top' about this hotel, but it was comfortable and the staff were friendly. The outside pool was not the cleanest as it had quite a bit of debris floating around and the outside jacuzzi I would not have sat in due to the coloration and appearance of the water. I stayed on the 3rd floor and smelled a hit of cigarette smoke, although, my room did not smell smokey whatsoever. I give this hotel a '3' out of '5'.

Stayed April 2013, traveled on business
Helpful?
Thank Kate H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammia G, General Manager at Hampton Inn & Suites - Merced, responded to this review, April 25, 2013
Thank you for responding to the survey regarding your recent stay at the Merced Hampton Inn & Suites. We appreciate your feedback as it helps us to improve and continue to be in the top levels of Hampton Inns.

I truly apologize for the debris in the pool as we have trees around the pool so as to offer some privacy, however, with the gusty winds, mother nature brought us, we were challenged to keep the debris out of the pool and jacuzzi.

Our jacuzzi is going through a process to fix the discoloration as the paint is coming off.

We do have a few smoking rooms on the third floor and apologize that you experienced the smell.

We truly appreciate the time it took to respond to us regarding your stay and hope if you have any future needs for lodging in our area that you give us another chance to wow you with our excellent guest services and upgraded amenities that we are adding at the present time. We will have our upgraded fitness center renovation done within the next month.

Sincerely,
Tammia Gunnuscio
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites - Merced

Property: Hampton Inn & Suites - Merced
Address: 225 S Parsons Ave, Merced, CA 95341-5317
Phone Number:
Location: United States > California > Merced
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Merced
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites - Merced 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Hampton Inn & Suites - Merced features 83 rooms and suites that include microwaves, refrigerators, coffeemaker, iron and ironing board, and hair dryer, as well as, complimentary wired and wireless high-speed internet access and plasma TV's with a complimentary premium movie channel and pay-per-view movies. We also feature an outdoor swimming pool and whirlpool, fiteness facility, Meeting Room and Executive Board Room, both with high- speed internet access. ... more   less 
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Also Known As:
Hampton Inn And Suites - Merced
Hampton Inn & Suites - Merced Hotel Merced
Hampton Inn Merced
Merced Hampton Inn

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