The Inn is an upscaled motel, but it is still a motel. The parking is extremely tight and with a large car, I had worries someone would nick my car. Fortunately, no one did. My issue is with the breakfast. It was the standard non-descript continental fare. There is only one waffle iron and had to wait in queue. On our second morning, my wife and I walked in, the young service desk attendent was finishing making herself a waffle. When I tried to pour myself some batter, the machine was empty. When I asked her to refill it, she checked around, squeeze some out from the bottom, and then came back and told me they do not have any more. When questioning her, she said their items are as supplies last. Upon further questioning, the issue was the mixing container was dirty and obviously cleaning it to make another batch was not an option. They have an active housekeeping staff and she was content to leave me hanging. I believe she was texting with the manager, because she came back and closed the cover hiding the batter dispenser. The older I get, the more customer service trumps the product. Next time, we will stay somewhere else.
- Official Description (provided by the hotel):
- In a region renowned for razor-sharp venture capital firms and a generous dose of Stanford-style intellectual innovation, the Menlo Park Inn carves a decidedly unique niche - a sleek, utterly stylish inn that makes all-star service its top priority. Sure, our guests love our easy, under-two-mile access to Palo Alto, but what really makes them smile? We think it's the sweet smell of fresh-baked cookies. It's an Xperience you'll never forget. ... more less
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- Also Known As:
- Menlo Park Hotel Menlo Park