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“If you (or your company/client) can afford it ...”
Review of Rosewood Sand Hill

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Rosewood Sand Hill
Ranked #3 of 10 Hotels in Menlo Park
Certificate of Excellence
Reviewed January 31, 2013

This is a fabulously chic hotel. Everything about it is indulgent. The welcome areas are large and inviting; the motor court seemingly always has three Porches lined up; the bathrooms are about as big as some hotel rooms, and the grounds are immaculate. This all comes at a very hefty price. If you can afford it, it's great. Not a bad room in the house, but the grounds are so large that you should accept anyone's offer to get your bags delivered. The bar is the place to be seen and you shouldn't be surprised to see some movie stars. The main downside is that you have to be prepared to remain at the resort. You will need to drive to Palo Alto or Menlo Park for dinner if you get sick of the hotel food, which I found to be merely above average, but not anything to write home (or to the internet) about.

Room Tip: I prefer the second floor rooms. Less traffic, of course.
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  • Stayed: November 2012, traveled on business
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Thank TexasTrav30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHManagement, Manager at Rosewood Sand Hill, responded to this reviewResponded February 11, 2013

Dear TexasTrav30,

Thank you for taking the time to review your recent stay at Rosewood Sand Hill. Thank you for the 4-Star review.

We look forward to welcoming you back to Rosewood Sand Hill.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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176 - 182 of 289 reviews

Reviewed January 30, 2013

Spread across ~1 acre of property, the Rosewood provides a number of separate "cottages" that contain 2 to 4 rooms per structure. Walking through beautifully maintained grounds to the main lobby and meeting rooms is a wonderful break during the day. All accommodations are very nicely done and perfectly maintained. Very high-end bathroom in my room./unit. Huge shower.

Checking-in is a bit goofy. Because the rooms are spread out, the hotel escorts you to the room with a golf cart. You follow the cart with your car, if you have one. Pull up to the front lobby and they will park your car for a few minutes while you check-in and then introduce you to your golfcart escort.

NO ice in or near the rooms. You need to call room service if you want ice.

Staff is all ultra professional - in accoradance with the hotel atmosphere. Multiple opportunites to tip the staff, because they are constantly being helpful/useful.

  • Stayed: January 2013, traveled on business
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Thank 45viking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHManagement, Manager at Rosewood Sand Hill, responded to this reviewResponded February 11, 2013

Dear 45viking - Thank you for taking the time to comment on your stay. We are happy you appreciate our manicured grounds and elegant interiors. We look forward to welcoming you back next time you are in town! Cheers.

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Reviewed January 27, 2013

Four of us arrived minutes before the kitchen closed and had a great meal with drinks. The wait person was welcoming and extremely competent, graciously taking our orders and serving them with wonderful humor and warmth. Our meals were well prepared and presented, including superb hamburgers, a skirt steak with fries and arugula, and tuna tartar. The wine and cocktails were excellent. The bar was lively when we arrived. We stayed until the closing at 1 AM and had a wonderful time. I will return when in the area again.

Room Tip: We were staying at the Hotel Keen and went to the Rosewood Sand Hill Hotel for late dinner and drink...
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  • Stayed: January 2013, traveled as a couple
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Thank Wayne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHManagement, Manager at Rosewood Sand Hill, responded to this reviewResponded January 28, 2013

Dear Wayne T. - Thank you for taking the time to comment on your experience in Madera. We look forward to welcoming you back next time you are in the area. Cheers.

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Reviewed January 16, 2013

I won't repeat the already stated positive aspects about the hotel. However, a 3 night stay left me with the impression that the food and beverage department and service needs an overhaul.

First, there is way too long a wait between ordering and receiving room service. Forty-five minutes in the morning, when one has meetings etc to attend is just not acceptable. I ordered room service a few times and this seemed standard.

Second, they got my order entirely wrong, not once but twice e.g. the eggs benedict came as something completely different. It had to be sent back and I began the wait, all over again.

Third, after complaining to the F&B team about the above, someone was meant to get back to me in "just a few minutes" but there was no follow up.

Considering the price of the hotel, and the food - where you don't get away with a room service order that is less than about $50 at base for a main, this was markedly poor.

  • Stayed: January 2013, traveled on business
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Thank SusyD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHManagement, Manager at Rosewood Sand Hill, responded to this reviewResponded January 23, 2013

Thank you for taking the time to write regarding your experience at our hotel. Our goal is to completely delight and satisfy our guests and we did not provide you with our usual high level of service. All of the issues you brought up have been addressed with the Food & Beverage management and staff.

We've appreciate your business and again, thank you for your feedback. We look forward to seeing you again.

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Reviewed January 6, 2013

Firstly, the weather of Menlo Park does NOT lend itself to an outdoor layout of this type. Not sure what they were thinking there.

Secondly, when I came to get breakfast in the morning, the very rude hostess asked if I had a reservation. I said, "I'm staying at the hotel." She replied, very condescedingly, "Well, we're VERY busy and you should have made a reservation." I'm sorry. I don't care what Silicon Valley tycoons choose to power breakfast there, you look after your hotel guests. Luckily, an alert manager stepped in and quickly found us a table in the albeit busy but not totally full restaurant.

That being said, everyone else was very friendly. The design of the rooms was very nice.

Since there are only two decent hotels in the area, this is definitely better than the Four Seasons which is lacks any life whatsoever.

  • Stayed: November 2012, traveled on business
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2  Thank NYCDesign78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RSHManagement, Manager at Rosewood Sand Hill, responded to this reviewResponded January 23, 2013

Thank you for taking the time to write regarding your experience at our hotel. Our goal is to completely delight and satisfy our guests and we did not provide you with our usual high level of service. The issue you encountered in Madera has been addressed with the appropriate management and staff.

We appreciate your business and again, thank you for your comments. We look forward to seeing you again - hopefully when it's not raining and cold!

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Reviewed January 2, 2013

We were lucky enough to stay here when my husband was in town for work. Having previously stayed at The Carlyle, Rosewood Mayakoba and Rosewood Hotel Georgia, I had high expectations and I was not disappointed.

The property and grounds are beautiful and perfectly maintained. The rooms are enormous and resemble small cottages that are scattered throughout the property. The service was exceptional - the Rosewood standard - from the front desk, housekeeping, servers and concierge. The outdoor bar had a great wine list and the spa was worth the price.

My only complaint would be that the bars get packed beginning at 4:30 p.m. and it is almost impossible for hotel guests (or anyone else) arriving after that to get a seat. When paying the rate associated with the Rosewood, it would be nice for them to find a way to accommodate guests along with the local after-work crowd.

  • Stayed: November 2012, traveled as a couple
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Thank J and M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2012

My experience at Rosewood Menlo Park was very pleasant. I usually get pancakes and pasta at a hotel but this time the food was so good that I tried something different. I tried french toast! They were also very attentive to food allergies. Rooms were good in size and nicely appointed. If we needed something, they were also quite fast to bring it to us. Room service was a little slow, but as mentioned, the food was great when it arrived. The hotel is in a nice location and we never had to go far to find what we needed. Enjoy your stay!

Room Tip: We were on the side facing the pool and it was fine but it was also far too cold to swim. In warmer...
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  • Stayed: December 2012, traveled with family
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Thank Turk-Turk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosewood Sand Hill

Address: 2825 Sand Hill Rd, Menlo Park, CA 94025-7022
Phone Number:
Location: United States > California > Menlo Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Menlo Park
#2 Family Hotel in Menlo Park
Price Range: $540 - $882 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rosewood Sand Hill 5*
Number of rooms: 121
Official Description (provided by the hotel):
Nestled amid 16 pristine acres in Silicon Valley, Rosewood Sand Hill® melds the rich heritage of relaxed California Ranch architecture with fragrant gardens and stunning Bay Area views of the Santa Cruz Mountains. The hotel appeals to an array of guest experiences with resort-like amenities, lush courtyard gardens and local charm. Whether relaxing in the largest guestrooms on the peninsula, indulging at Sense® spa or delighting in the freshest of fare at the Michelin-starred restaurant, Madera, guests enjoy unparalleled attention to detail and service. ... more   less 
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Also Known As:
Rosewood Sand Hill Hotel Menlo Park

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