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Mendocino Hotel and Garden Suites
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Reviews (646)
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All reviewsthe main hotelshared balconycharming hotelstep back in timemain streetrooms are smallvictorian stylein townwindow seatglass of wineeggs benedictroad tripsitting areaview of the oceansan franciscofireplacecoast
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Reviewed June 30, 2013

Our tour group stayed here and out of the 20 some rooms we had there that many different types of rooms, so it is hard to review. I had the Room 13 previously mentioned, there is no elevator, which the rather rude lady at the front desk stated "This is a historical building", their response to just about every question or concern. They should just hand out a card with that on it. Once I dragged everything upstairs, after the lady said there was no one to help me, I found a quaint (old) room. The antique furniture was interesting, the lack of a tv was no big issue (remember it is a historical building), and the step up to the bathroom was always fun to remember. At least I had my own bathroom, rooms 1 & 2 had to use a common bath in the hallway. My room faced onto a balcony with a view to the ocean, very nice, but if you have inconsiderate neighbors the noise could be an issue. I searched for a while to find the air conditioning switch, gave up and went to bed. The next day I found out the air conditioning was an open window (no screen), not a great option for a single lady, but it worked during the day. Maximum a/c was opening the window all the way and using a stick nicely provided to hold it up. My bathroom shade did not cover all of the window, oh well, any one wanting to look in was welcome. Thankfully my neighbors were nice and everyone went to bed early so I slept well.

Other folks had more modern rooms with a/c and large screen tvs, but some locations were less than ideal, one room backed up to the hotel dumpster, nice aroma (but it was historic aroma I'm sure). Getting your luggagge across the parking lot with pavers, down a path, across a street and up the stairs provided more than enough exercise for this senior citizen.

The location is great, and the view to the ocean is awesome. Not sure that it made up for the other issues. If certain features are important, ask when you make your reservation and check out the room before you unload your luggage.

Room Tip: look at room assigned before you unload your luggage
  • Stayed: June 2013, traveled with friends
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2  Thank Slotmachinequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

We went to the Bistro for a light dinner. The staff was friendly, the food good enough, but biting into the hamburger I heard a "clunk" as my teeth bit something solid and thought a chunk of tooth had broken off. I brought a 3/8" cube out from between my teeth. Looked like glass; the waitress said, "no, it looks like the stuff (salt?) we serve the oysters on." She took it with her to "consult with the chef", never confirmed its origin, and comped nothing on the meal. Not an ideal end to a meal.

  • Stayed: June 2013, traveled as a couple
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3  Thank BWAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

I made a reservation on the phone while traveling. Arrived 4 hours later and I was sent up to #13, our room, climbing the stairs with all our luggage. Tried to unlock dolor and a man came to the door. He had rented the same room I was told I had. I went downstairs with all our luggage and she then put us in a garden suite(which I really did not want). I asked the lady, who I think is the same person I talked to on the phone and reserved the room with, when did the man check into room #13, she looked and told me 2 days he had been there. When I checked out of hotel today I asked the man at the desk how many days had the man been in #13... He said he had just arrived the night b4. The same as me. The woman had lied to me! Upon leaving the man said he would put in the computer my experience and give me a good rate the next time. Not sure of there will be a next time. We've stayed there probably 5 different times because of the location but next time will stay someplace further from town and nicer. Easy to drive into town. Little River Inn looks really nice.... NEXT TIME!

  • Stayed: June 2013
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7  Thank Evonatlas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
drchef, General Manager at Mendocino Hotel and Garden Suites, responded to this reviewResponded June 20, 2013

Management is extremely sorry that this guest did not have the experience that they were hoping for. Professionalism is our goal at all times and when we fail we realize that our customers are the ones who suffer and that is never our intention. Front desk staff have been given special training regarding follow through which was the reason that the clerk was unaware of the occupied room. All front desk staff have acknowledged that they understand the importance of satisfying our guest's and ensuring that their stay is a pleasant one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

We visit Mendocino every year and love the town and the hotel! The atmosphere, decor, oldy-wordy feel, the staff and the food all make our time at the Mendocino Hotel feel special, and like we have stepped back in time. Would recommend it to anyone who wants a special weekend in a beautiful corner of California.

Room Tip: The European style rooms have more character but the Garden Suites have more space.
  • Stayed: May 2013, traveled as a couple
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2  Thank AmullOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 6, 2013

There was hair in the bedding. Not just one, but many. The pad between the mattress and bottom sheet was covered in hair. Housekeeping was gone, so the lady at the front desk brought us some "clean" sheets for our bed. The new sheets were just a filthy and the employee had to go get more.The room was rundown. Wallpaper was peeling off of the walls.

  • Stayed: June 2013
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4  Thank KATP0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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