Our room was musty smelling, dirty with stains on the sheets and bed skirt and I ended up being very sick.
After checking in no longer than an hour after, my husband went down to speak to the management as he had to take me to San Jose to the hospital--not being able to stay the night in the room. The manager told my husband she would not refund any of our money nor would she give him our hotel bill and receipt.
He explained the unfortunate situation to the manager about me and that we had only checked in an hour prior--knowing she could sell the room and make her money back. She still refused to print my bill and refund any of the room amount-which ended up being $242.00 in Canadian dollars for us.
We will not be returning and hope you think twice too.More
- Free Wifi
- Free Parking