Marina Dunes is like the little brother who thinks he's just as good as the older brother, but he really isn't. It wants to be a fancy resort, but it doesn't make it.
The room was nice to the eye. My wife really liked the way it was designed. But the t.v. was on the other side of the room and it was small. I couldn't read anything that came on the screen. And the bathroom might have had two sinks, but there was no counter space. And when I woke up on our last morning I had ants all over me. That was disgusting and gross.
They also don't have you park at your room. They give you a golf cart to drive around. This might sound quaint and fun, but it's just a pain and an inconvenience, and if the weather is bad, it's even more inconvenient. And when we checked in they didn't have a cart ready, but they said they would drop one off soon when they were charged. Well, 24 hours later we still didn't have one. When I walked all the way to the front desk to ask about it they said that we needed to come get one if we wanted one. That was a horrible answer and not the way to deal with someone.
Also, when we checked out and I complained about the ants all I got was "sorry about that, now what did you take out of the mini bar?" There was no effort to compensate me for something that I thought was rather disgusting. Even a free bag of pretzels and a soda would have made me happy, but they didn't even bother to try. I thought that was really weak. I also think the $15/day dunes restoration fee they charge is some sort of scam. I want to know what it is they are restoring and why I have to pay for it.
The restaurant on site was great. They feed you until you're about to puke. A definite plus for the property to have that restaurant. And the close proximity to the beach is nice, although screen doors would be great on the patio. The bed was very comfortable and we liked the fireplace. It gave it a romantic flair.
I just think they need to train the employees a little better and to work out some of the kinks and it could be much nicer.
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- Also Known As:
- Sanctuary Beach Hotel Marina
- Sanctuary Beach Marina